Randall Holt
@randallholt
Customer Success leader driving onboarding, adoption, and operational excellence.
United StatesWhat I'm looking for
I am a Customer Success leader with 15+ years delivering onboarding, adoption, and operational excellence for enterprise SaaS and complex client programs.
I rapidly master platforms and translate complexity into clarity, building scalable systems that improve customer outcomes and internal efficiency. I have deep hands-on expertise in Gainsight and Salesforce and act as a bridge between technical systems and customer-facing teams.
At SailPoint I led CS Operations, built health models and lifecycle playbooks, designed dashboards for ARR and renewal visibility, and co-led automation that reduced the rev-rec cycle from 20+ days to under one week. Previously, I launched BrandMuscle's first global CS onboarding and certification program, cutting new-hire ramp time by ~40%.
I combine strategic program design with operational rigor—documenting SOPs, running cross-functional implementations, and mentoring teams—to consistently drive adoption, reduce risk, and accelerate time-to-value for enterprise customers.
Experience
Work history, roles, and key accomplishments
Led CS Operations supporting enterprise Customer Success, Onboarding, Renewals, and Support; built Gainsight health models and Salesforce dashboards and co-led automation that reduced rev-rec cycle from 20+ days to under one week.
Owned onboarding for 30–40 enterprise customers ($8M–$20M ARR), led complex identity governance implementations, and developed onboarding success plans and repeatable Gainsight playbooks to accelerate time-to-value.
Global Customer Success Training Manager
BrandMuscle
Jan 2020 - Jun 2021 (1 year 5 months)
Designed and launched the company's first global CS onboarding, training, and certification program, reducing new-hire ramp time by ~40% and standardizing CS knowledge across U.S. and India teams.
Manager, Client Success
BrandMuscle
Jul 2011 - Jan 2020 (8 years 6 months)
Led a 10-person Client Success team supporting enterprise clients (Audi, Farmers, Nationwide, Sprint, US Cellular), built a centralized audit team that enabled 30% bid cost reductions, and stabilized high-churn accounts.
Client Success Representative
BrandMuscle
Jul 2010 - Jul 2011 (1 year)
Executed daily operations for enterprise marketing compliance programs, audited 100+ advertising claims per day using an Oracle SQL-based system, and supported large-scale campaign workflows.
Education
Degrees, certifications, and relevant coursework
Randall hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Randall?
You can contact Randall and 90k+ other talented remote workers on Himalayas.
Message RandallFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
