Brandon Diaz

I’m a Customer Lifecycle Manager with 6+ years of experience in customer service and consultative selling. I align solutions to customer needs through lead qualification, lifecycle strategy, and CRM-driven follow-through.

In my current role at Microsoft, I verified and classified leads through CRM and conducted strategic follow-ups and consultations. I’ve worked closely with sales and technical teams to improve customer experience and strengthen retention outcomes.

Previously, I set appointments and sold services through cold calling at Fierce Roofing, while managing lead data in CRM systems. At Asurion (Soluto), I delivered technical support, supported inbound inquiries with retention in mind, and cross-sold services based on customer needs.

Earlier roles included customer service and mediation via calls and chat at Teleperformance (VRBO) and support for technical and billing issues at Sitel (Cox Communications), including upselling during support conversations. I also hold Microsoft 365 Fundamentals (MS-900) and Microsoft Azure AI Fundamentals (AI-900), and I bring strong English and Spanish communication.