
Urooba Aziz
@uroobaaziz
With 6+ years of experience on managing lifecycle funnels and retention strategies, I've realised the secret to growth is to care for your customer.
What I'm looking for
I’m a growth and lifecycle marketing professional with 6+ years of experience across B2C, B2B, and fintech, with a focus on customer growth, retention, CRM, marketing automation, and data-driven strategy. Most recently, I led regional CRM and user growth initiatives across South Asia at Daraz, managing lifecycle strategy across multiple markets and working closely with product, analytics, commercial, and engineering teams.
I’ve built and optimized customer journeys across email, push, SMS, and other channels, developed segmentation and automation strategies, and led high-impact campaigns across major markets and peak commerce moments. One of my key achievements was contributing to a 14% increase in gross margin during a major regional sales event through more effective customer segmentation.
I’m particularly interested in roles at the intersection of growth, product, customer experience, data, and technology particularly in emerging markets, consumer technology, fintech, marketplaces, and products with global ambitions.
Experience
Work history, roles, and key accomplishments
Regional CRM Manager
Daraz
Jan 2024 - Present (2 years 8 months)
Managed a team of four analysts across four markets to drive customer lifetime value. Led migration to an internal CRM stack, restructured 109 legacy emails into 10 standardized templates, and improved post-click conversion by 5% and checkout orders by 11%.
Education
Degrees, certifications, and relevant coursework
Lahore University of Management Sciences
Bachelor of Arts, English Literature
2016 - 2020
Activities and societies: Relevant Modules: Advertising & Consumer Culture, Developmental Economics, Mathematical Application in Economics, Statistics and Data Analysis.
Bachelor's degree in English Literature from Lahore University of Management Sciences, with coursework in advertising, consumer culture, and data analysis.
Availability
Location
Authorized to work in
Job categories
Skills
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