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Experienced Systems Support Engineer with a strong IT background.
Experience
IT Infrastructure Analyst 3
Wellhub
Feb 2022 - Present (3 years 9 months)
Systems Support Engineer
Open Mind Technologies
Jun 2012 - Jan 2022 (9 years 7 months)
Network Technician
Horwath Zeller Karro
Sep 2009 - Feb 2012 (2 years 5 months)
Desktop Support Specialist
Telkom
Mar 2008 - Sep 2009 (1 year 6 months)
Hydrogeologist and environmental project manager with geoscience, groundwater and customer-support expertise.
Experience
Dotcom Happiness Support
Automattic
Aug 2024 - Oct 2025 (1 year 2 months)
Graduate Assistant Lecturer
Rivers State University
Sep 2022 - Aug 2025 (2 years 11 months)
Environmental Project Manager
J.E. Nwala Logistics Ltd.
Multilingual IT service desk and ITSM manager focused on reliable operations.
Experience
Service Desk Analyst
Littlefish IT Ltd.
Jun 2019 - Present (6 years 5 months)
IT Consultant
Computacenter
Apr 2015 - Jun 2016 (1 year 2 months)
2nd Line Analyst
HP Enterprise Services
Mar 2014 - Sep 2015 (1 year 6 months)
Bilingual (English/Portuguese) customer support professional with strong communication and adaptability.
Experience
Airbnb Claims Support Ambassador
Foundever
Oct 2021 - Present (4 years 1 month)
Apprentice Floor Maid
Nunes Motel
Jan 2020 - Jan 2021 (11 months)
IT Support Specialist focused on Microsoft 365, Azure and data-driven partner support.
Experience
IT Support Specialist
Teleperformance
Jan 2024 - Jul 2025 (1 year 6 months)
Transact and Manage Specialist
Teleperformance
Jan 2023 - Jan 2024 (1 year)
Dynamic customer service representative with over 10 years of experience.
Experience
Cashier and Bartender
Admiral - All Star Novomatic Company
Jul 2024 - Present (1 year 4 months)
Customer Advisors Administration
Italian Sunrise Swiss Company
Jun 2023 - Jun 2024 (1 year)
Customer Support Ambassador
MSc Business Analytics graduate skilled in data analysis and project management.
Experience
Casual Sales Assistant
The Open Store
Feb 2024 - Jul 2024 (5 months)
Data Analyst Intern
Portuguese Blockchain Alliance
May 2024 - Jul 2024 (2 months)
Business Operations Associate
United Facility Management Services
Mar 2021 - Jan 2023 (1 year 10 months)
Competent Software Engineer with expertise in financial services development.
Experience
Software QA Engineer
GLOBO
Dec 2021 - Present (3 years 11 months)
Software Engineer
UBA Group
Jul 2019 - Dec 2021 (2 years 5 months)
Software Engineer
Guaranty Trust Bank Plc
Nov 2017 - Jun 2019 (1 year 7 months)
Self-motivated content moderator with a focus on quality and detail.
Experience
AI Tutor
Scale AI
Sep 2023 - Present (2 years 2 months)
Content Moderator
Tech Mahindra
Aug 2022 - Aug 2023 (1 year)
Content Moderator (Reviewer)
Majorel
I am an operations leader skilled in CRM, team development, and client relations.
Experience
Research & Development
ASXO Tech
Jun 2024 - Present (1 year 5 months)
Client Relations & Team Coordinator
St. John
Sep 2022 - Jun 2024 (1 year 9 months)
Sales Manager & Team Leader
Academia de Inglês Washington
Senior community support leader driving growth and exceptional customer empathy.
Experience
Founder & Systems Administrator
Vineyard
Jan 1998 - Present (27 years 10 months)
Director of Community & Affiliate
Zygor Guides
Jun 2023 - Oct 2024 (1 year 4 months)
Senior Community Support
Bright Star Studios
Operations & Service Specialist optimizing processes and customer satisfaction.
Experience
Operations and Customer Support Manager
Telmie UK Ltd
Jan 2022 - Jan 2024 (2 years)
Customer Support and Sales Agent
Telmie UK Ltd
Jan 2021 - Jan 2022 (1 year)
Technical Engineer
MT-Techno MSK
Jan 2018 - Jan 2020 (2 years)
Tech enthusiast with a passion for collaboration and simplifying technology.
Experience
DevOps Support Engineer
Convatec
Jan 2024 - Present (1 year 10 months)
Full-Stack Developer
Uniplaces
Jan 2023 - Jan 2024 (1 year)
Fullstack Developer (Bootcamp)
Ironhack
Sep 2022 - Jan 2023 (4 months)
Experienced IT systems analyst specializing in infrastructure, security, and automation for enterprise environments.
Experience
IT Systems Analyst
Ignit (Católica Medical School)
Oct 2024 - Sep 2025 (11 months)
IT Systems Analyst
Claranet (NovoBanco)
Jan 2022 - May 2023 (1 year 4 months)
IT Systems Analyst
Claranet (Boston Scientific)
Technical leader with 15+ years in tech
Experience
Consultant
RedHat
Sep 2023 - Present (2 years 2 months)
Senior Cloud Infrastructure Engineer
Nokia Solutions & Networks
Jan 2022 - Sep 2023 (1 year 8 months)
Cloud Infrastructure Engineer
Nokia Solutions & Networks
Jan 2020 - Jan 2022 (2 years)
75k-80k EUR
Network engineer specializing in network design, security solutions, and hands-on troubleshooting.
Experience
Network Engineer
Savannah Energy
May 2022 - Present (3 years 6 months)
Network Engineer
Seasoned IT professional with 15+ years of experience in project management and policy implementatio
Experience
Chief Technology and Automation Officer
Ensmile Ltd.
Jun 2023 - Present (2 years 5 months)
Head of IT Services
Digital Custodian Company
Jan 2021 - Present (4 years 10 months)
Aspiring computer technician with strong customer service skills.
Experience
Call Center Operator
Foundever
Jul 2024 - Present (1 year 4 months)
Call Center Operator
Concentrix
Feb 2023 - Present (2 years 9 months)
Cashier
I am a customer support team leader, based in Ireland / EMEA region.
Experience
Team Leader
Concentrix
Dec 2020 - Jun 2023 (2 years 6 months)
Senior Technical Support Advisor
Concentrix
Oct 2019 - Nov 2020 (1 year 1 month)
Technical Support Advisor
Concentrix
Jun 2018 - Oct 2019 (1 year 4 months)
Multilingual professional with extensive experience in tourism and education.
Experience
Freelance Translator and Teacher
Freelance
Jan 2017 - Present (8 years 10 months)
Helpdesk Agent IT
Fujitsu
Feb 2022 - Jan 2025 (2 years 11 months)
French Teacher
YouDynamic
Feb 2021 - Feb 2022 (1 year)
Sep 2021 - Dec 2024 (3 years 3 months)
Intern Geologist
Davil Solution Services Ltd
Apr 2021 - Jun 2021 (2 months)
Road Safety Cadet
Federal Road Safety Corps
Nov 2019 - Nov 2020 (11 months)
2nd Line Analyst
Capita IT
Sep 2014 - Sep 2014 (0 months)
Elderly Caregiver
Padre Jacinto Antônio Lopes-Souto da Carpalhosa - Nursing Ho
Jul 2019 - Dec 2019 (5 months)
Foreign Customer Technical Support
AT&T Global Network Services Czech Republic s.r.o
Feb 2019 - Mar 2019 (1 month)
Foreign Language Instructor
Projeto Línguas
Mar 2017 - Dec 2018 (1 year 9 months)
Abbott Pharmaceutical - Sitel Company
Apr 2022 - May 2023 (1 year 1 month)
Customer Technical Support Microsoft
Teleperformance
Jan 2021 - Apr 2022 (1 year 3 months)
Customer Care Operator and Assistant Marketing
3G Spa
Mar 2020 - Oct 2020 (7 months)
Technical Support Engineer
Concentrix
Nov 2020 - Feb 2021 (3 months)
Administrative Officer
Centro Escolar Primary School
Aug 2017 - Oct 2017 (2 months)
Web Administrator
Royal Exchange Plc
Jul 2013 - Oct 2013 (3 months)
Feb 2021 - Aug 2022 (1 year 6 months)
Regional Organizer
MEWA service AG
Jul 2018 - Jan 2019 (6 months)
Physiotherapist
Physiotherapie Altstadt
Jan 2016 - Aug 2018 (2 years 7 months)
Jul 2017 - Apr 2019 (1 year 9 months)
Founder & Manager
Dolce Gramado
Mar 2015 - Mar 2016 (1 year)
Support Supervisor & Finance Manager
A2O Sistemas Gerenciais Ltda
Mar 2013 - Feb 2015 (1 year 11 months)
Nov 2021 - Mar 2023 (1 year 4 months)
International Partnerships Manager
StreamTV
May 2021 - Oct 2021 (5 months)
Director of Customer Support
Birdsy
Dec 2020 - May 2021 (5 months)
EdTech Specialist & Teacher
PaRK International School
Sep 2021 - Jul 2022 (10 months)
English & Science Teacher
Canadian International School
Jul 2017 - Jul 2020 (3 years)
Jan 2021 - Dec 2021 (11 months)
NOC Operator
Think Attitude (EDP)
Jan 2020 - Dec 2020 (11 months)
Cybersecurity Analyst
Rumos Portugal
Jan 2018 - Jan 2019 (1 year)
Senior System Engineer
Nokia Solutions & Networks
Dec 2018 - Dec 2020 (2 years)
Customer Technical Manager
Ericsson
Mar 2013 - Dec 2018 (5 years 9 months)
Arquiva
Oct 2021 - May 2022 (7 months)
Network Engineer
Deutsche Bank
Jun 2018 - Oct 2020 (2 years 4 months)
Network Engineer
Viggo Smart Hotel
Jan 2017 - Jun 2017 (5 months)
Network Support Engineer
AR Telecom
Mar 2015 - Dec 2016 (1 year 9 months)
Chief Information Officer
LSE Financial Services Limited
Apr 2022 - May 2023 (1 year 1 month)
IT Specialist
The Pragma Corporation - USAID FMDA
May 2016 - Oct 2020 (4 years 5 months)
Deputy Manager - IT Operations (Network Engineer)
Lahore Stock Exchange (G) Ltd.
Sep 2011 - Dec 2015 (4 years 3 months)
BB Food Service
Dec 2022 - Present (2 years 11 months)
Intern
Euroweg
Apr 2022 - Present (3 years 7 months)
French Teacher
Yázigi
Jan 2018 - Feb 2020 (2 years 1 month)
French Teacher
Wizard
Jan 2017 - Jan 2019 (2 years)