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Nuno Sousa

@nunosousa

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Experienced IT support engineer specializing in Microsoft 365 migrations and infrastructure.

Portugal

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What I'm looking for

I seek a hands‑on IT role focused on cloud migrations, infrastructure reliability, and end-user enablement, in a collaborative environment offering growth and technical challenges.

I am an IT Support Engineer with nearly a decade of hands-on experience in Microsoft 365, Azure, Windows Server, virtualization and endpoint management. I lead migrations, administer cloud services, and provide day-to-day enterprise support with a focus on continuity and user adoption.

Throughout my tenure I planned and executed large-scale migrations including SharePoint 2016 to SharePoint Online and Exchange on-premises to Exchange Online, migrating large mailboxes and ensuring zero downtime. I coordinated cross-functional teams, optimized retention and security policies, and delivered training and documentation to drive smooth adoption.

My daily responsibilities included administering Exchange Online, SharePoint Online, O365 apps, SCCM deployments, ManageEngine ITSM, Cisco UC/networking support, and endpoint protection with Kaspersky. I also contributed to KPIs, incident handling procedures, and compliance activities.

I bring practical experience in deployments, imaging, asset and lifecycle management, and user-facing support for business applications (SAP, Waters Empower). I am pragmatic, documentation-oriented, and committed to delivering reliable, secure IT services that enable business operations.

Experience

Work history, roles, and key accomplishments

IT Support Engineer

Bluepharma

Jan 2021 - Mar 2025 (4 years 2 months)

Administered Microsoft 365 and Azure services, led Exchange and SharePoint migrations with zero downtime, and improved endpoint security and ITSM processes across the organization.

Exchange Online SharePoint Online Azure SCCM Virtualization ManageEngine Endpoint Protection

IT Support Technician

Bluepharma

Jul 2016 - Jan 2021 (4 years 6 months)

Provided hardware, OS and business-application support and led a large-scale Windows 7 to Windows 10 migration of 700+ devices using WDS, improving device standardization and reliability.

Hardware MacOS SAP Asset Management Imaging Troubleshooting

IT Support Technician Trainee

Bluepharma

Mar 2016 - Jun 2016 (3 months)

Delivered first-line help desk and desktop support while assisting with network troubleshooting and gaining exposure to Microsoft 365 environments.

Help Desk Desktop Support Windows Application Support Ticketing

Education

Degrees, certifications, and relevant coursework

Rumos

Short course, Networks and Communications

2020 - 2020

Completed a short course in Networks and Communications covering networking topics and practical skills.

Rumos

Short course, Project Management

2019 - 2019

Completed a Project Manager short course focused on project management fundamentals and practices.

Waters

Certification program, Analytical software / Empower

2019 - 2019

Completed the Empower Certification Program focused on Waters Empower software for analytical data processing.

Escola Secundária D. Duarte

Technician in Programming and Information Systems, Software and applications development and analysis

2013 - 2016

Grade: 13

Completed a Technician in Programming and Information Systems program focusing on software development, programming languages, database design, and network fundamentals.