Open to opportunities

Cesar Silva

@cesar_silva

Message

Service-oriented chat support professional skilled at resolving customer issues with patience and tech-savviness.

Portugal

Message

What I'm looking for

I seek a remote chat support role where I can use my empathy, multitasking and technical support skills to resolve customer issues and contribute to a collaborative, customer-focused team.

I am a service-oriented customer support professional with strong written and verbal communication, empathy, and proven ability to handle multiple chats, emails, and calls under pressure. I have experience providing digital and in-person support, offering technical assistance for social media and marketing tools, and managing client communication to ensure timely, clear resolutions.

I have worked in sales and customer-facing roles where I qualified leads, guided clients through purchases, and managed the end-to-end sales process. I am reliable, disciplined for remote work, and motivated to contribute patience and professionalism in a remote Chat Support position.

Experience

Work history, roles, and key accomplishments

Salesperson

Incomunicado

Mar 2025 - May 2025 (2 months)

Identified and qualified leads, called potential clients and presented solutions, and conducted face-to-face meetings to close contracts, improving conversion through consultative selling.

Lead Qualification Sales Presentations Negotiation Multitasking Problem Solving Remote Work Discipline

Car Salesman

Mendinhas Car

Feb 2024 - Mar 2025 (1 year 1 month)

Advised customers and guided them through purchases, managed the sale process from negotiation to contract signing, and provided troubleshooting and after-sales support.

Sales Processes Negotiation Troubleshooting Client Communication Problem Solving Multitasking

Freelance Digital Marketer

Freelance

Sep 2022 - Jan 2025 (2 years 4 months)

Managed client communication via chat and email, provided technical support for social media and marketing tools, and handled multiple projects independently while meeting deadlines.