Diego Juta
@diegojuta
Experienced Systems Support Engineer with a strong IT background.
What I'm looking for
I am an experienced Systems Support Engineer with a solid history in the information technology and services industry. My expertise lies in Microsoft Azure Administration, Windows Server management, and providing technical support. I hold a National Diploma in Network and System Administration from IT Business Campus, which has equipped me with a strong foundation in IT principles and practices.
Currently, I work as an IT Infrastructure Analyst at Wellhub, where I manage user accounts and access through Microsoft Entra ID, ensuring secure operations. My role involves administering Google Workspace and managing Windows devices via Microsoft Intune, enhancing organizational efficiency. Previously, I served as a Systems Support Engineer at Open Mind Technologies, where I was responsible for the installation and configuration of Windows Server environments and managing user accounts within Active Directory.
Throughout my career, I have developed a keen ability to troubleshoot complex technical issues and provide exceptional end-user support. I am passionate about leveraging technology to improve productivity and streamline operations, and I continuously seek opportunities to expand my skill set, including my recent completion of the Microsoft Certified: Azure Administrator Associate certification.
Experience
Work history, roles, and key accomplishments
IT Infrastructure Analyst 3
Wellhub
Feb 2022 - Present (3 years 4 months)
Responsible for user account and access management using Microsoft Entra ID, managing Windows devices through Microsoft Intune, and configuring SAML SSO for improved security. Administered Google Workspace and managed Apple devices with Kandji MDM, while providing 2nd and 3rd line end-user support.
Systems Support Engineer
Open Mind Technologies
Jun 2012 - Jan 2022 (9 years 7 months)
Managed installation and configuration of Windows Server environments, user accounts in Active Directory, and email accounts via Microsoft Exchange. Ensured data integrity through backup monitoring and executed comprehensive network infrastructure management.
Network Technician
Horwath Zeller Karro
Sep 2009 - Feb 2012 (2 years 5 months)
Created and managed user accounts in Active Directory, installed and configured Windows Server, and set up network printers and routers. Monitored backups using Symantec Backup Exec and maintained antivirus software across systems.
Desktop Support Specialist
Telkom
Mar 2008 - Sep 2009 (1 year 6 months)
Provided telephonic assistance for ADSL setup, conducted network installations, and delivered desktop support for Windows and Mac systems. Configured TCP/IP settings and resolved email-related issues to enhance user productivity.
Education
Degrees, certifications, and relevant coursework
Microsoft
Certification, Cloud Computing
2023 -
Achieved Microsoft Certified: Azure Administrator Associate certification (Microsoft AZ-104), demonstrating proficiency in Azure administration.
Coursera
Specialization, DevOps
2025 -
Completed modules in DevOps including Git Basics, Jenkins, Docker, Kubernetes, Ansible, Terraform, and Python as part of the DevOps Mastery Specialization.
IT Business Campus
Diploma, Network and System Administration
2006 - 2007
Completed a National Diploma focused in Network and System Administration, covering various IT certifications including A+, N+, MCSE, MCDST, Linux+, Server+, Security+, and I-net.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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