Hugo Ferraz

Managed the full lifecycle of 6 OSS inventory systems in Portugal and 1 Group-level asset inventory system, with an annual budget of approximately €500,000.
Directed a 6-person external development team, overseeing performance, timelines, and resource planning.
Designed software and system architectures within the Operational Readiness domain (applications, OS, hardware, and data layers)

Managed the FTTH passive network inventory import process from GIS to OSS platforms.
Defined registry rules and produced comprehensive documentation for FTTH infrastructure governance.
Developed SQL scripts and Excel VBA macros for inventory quality control and KPI generation.
Built performance dashboards using SQL and BusinessObjects Web Intelligence.
Participated in defining architecture rules

• Delivered first-line support for SDH (Alcatel) and WDM (Nortel/Atrica) networks for Orange Spain in a 24/7 NOC environment.
• Monitored network status, diagnosed incidents, and managed ticket escalation and resolution within SLA targets.
• Coordinated with second-line support and field technicians to address critical issues.
• Introduced quality improvements that enhanced diagnostic efficiency

• Founded and managed a small IT business providing custom PC builds, system configuration, and client support.
• Delivered end-to-end service with strong customer satisfaction through hands-on technical solutions

Grade: 16

Master Degree in Electronic and Telecommunications Engineering with a specialization in Telecommunications. The thesis focused on an integrated WDM and photodetector system.

Grade: 14

Degree in Electrotechnical and Computer Engineering with a focus on Electronic, Informatic, IP Networks, and Telecommunications. The thesis was on a remote and operant conditioning monitoring system.