Open to opportunities

Persona User

@personauser

Message

IT professional and Team Leader with a passion for technology.

Portugal

Message

What I'm looking for

I am looking for opportunities that foster innovation and allow for continuous learning.

I am an IT professional with a strong passion for technology and continuous learning, complemented by a background in mechanical engineering. My experience includes troubleshooting, networking, operating systems, and system administration, which has prepared me well for IT support roles. I hold a Lean Six Sigma Green Belt and a Six Sigma Yellow Belt, showcasing my commitment to operational excellence and efficiency.

As a Team Leader at Concentrix, I supervise daily operations, coach team members, and handle performance metrics to ensure policy adherence and effective communication. My entrepreneurial spirit shines through my role as the founder of Mabo.Supply, where I provide 3D printing services and CAD design. With certifications in SAP and Google IT support, I am eager to contribute to innovative projects and grow within the tech field.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Concentrix

Aug 2023 - Jan 2024 (5 months)

As a Team Leader at Concentrix, I supervise daily operations, coach team members, and handle performance metrics. My role emphasizes effective communication and escalation handling to ensure policy adherence and operational excellence.

Team Leadership Coaching Performance Metrics Communication IT Support Python Data Analysis

Current

Founder

Current

Mabo.Supply

Oct 2021 - Present (3 years 9 months)

Founded Mabo.Supply to provide 3D printing services, CAD design, and custom corporate gifts. I manage all aspects of the business, focusing on prototyping and industrial applications.

3D Printing CAD Design Prototyping Business Management Gifts Product Development Technical Support Innovation

SAP Consultant

PrimeIT

Dec 2022 - May 2023 (5 months)

As an SAP Consultant at PrimeIT, I assist in the installation, configuration, and maintenance of SAP systems, ensuring system performance and security through routine maintenance and user management.

SAP System Configuration Technical Support Performance Monitoring Security Management Patch Management Backup Procedures Troubleshooting Documentation

SAP Basis Consultant

Cirion Technologies

Dec 2022 - Feb 2023 (2 months)

Worked as an SAP Basis Consultant, managing operations for SAP applications across multiple clients. Responsibilities included monitoring, administration, and ensuring secure access to systems.

SAP System Administration Client Management Performance Monitoring Security Troubleshooting Documentation

IT Systems Administrator

Montamar Srl.

Apr 2015 - Jan 2022 (6 years 9 months)

Managed troubleshooting and administration of desktop and server systems, ensuring optimal performance and minimal downtime. Responsibilities included software support, network management, and hardware repairs.