Open to opportunities

Olachi Ihim

@olachiihim

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Customer support professional with 5+ years delivering excellent technical assistance.

Portugal

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What I'm looking for

I seek a customer-focused role where I can apply technical support and CRM expertise, collaborate with remote teams, and grow into greater responsibility within a supportive, process-driven company.

I am a customer support professional with over five years managing high-volume inquiries across phone, email and chat while supporting international clients and remote teams. I consistently meet SLA targets and maintain CRM accuracy to ensure high customer satisfaction.

I have experience in HR and accounting functions, streamlining recruitment and payroll processes, maintaining HR records with high accuracy, and contributing to cost reductions through financial reporting. My background combines operational support, technical troubleshooting, and cross-functional collaboration to meet service delivery goals.

I take pride in resolving issues professionally, improving process efficiency, and supporting team objectives. I am motivated, team-oriented, and skilled in CRM systems, Microsoft Office, Google Workspace, and virtual collaboration tools.

Experience

Work history, roles, and key accomplishments

Current

HR / Accounts Officer

Current

Depasa Marine International (Nig) Limited

Jan 2015 - Present (11 years 2 months)

Managed end-to-end recruitment, payroll, benefits and employee records, reducing time-to-hire by 20% and ensuring 100% payroll accuracy while improving HR record accuracy to 99%.

Recruitment Payroll HRIS Benefits Administration Onboarding Reporting Compliance

Customer Relations Specialist

Holac Chiamara Enterprises

Oct 2023 - Jul 2024 (9 months)

Provided customer support to international and domestic clients, managed reservations and inquiries via phone and email, and resolved complaints while maintaining high service quality.

Customer Relations Reservations Customer Support Complaint Resolution Customer Satisfaction Communication Quality Time Management

Customer Service Representative

LTT Coastal and Marine Services

Jun 2018 - Sep 2023 (5 years 3 months)

Handled 40–60 daily customer inquiries across phone and email, maintained SLA compliance and CRM accuracy for 200+ customers, and achieved 98% on-time response while resolving ~15 complaints weekly.

Customer Support CRM SLA Data Entry Cross Functional Collaboration Customer Satisfaction

Accounting Assistant

Hamada Enterprises Group of Companies

Jun 2014 - Dec 2014 (6 months)

Performed accurate data entry and record management, generated reports to support management decision-making, and ensured compliance with data protection and company policies.

Data Entry Records Management Reporting Administrative Support Data Integrity Compliance Documentation Accounting Software