Alexander BisignanoAB
Open to opportunities

Alexander Bisignano

@alexanderbisignano

Multilingual CX Specialist (7+ yrs). Tech support & CRM expert seeking remote/Barcelona roles.

Spain

What I'm looking for

Seeking remote or Barcelona-based hybrid roles in customer experience where I can utilize my five languages and technical expertise. Team player who values professional, growth-oriented environments. Interested in opportunities offering competitive compensation, structured development pathways, and increasing responsibility

Customer Experience specialist with 7+ years in SaaS and B2B environments. I've successfully reduced resolution times by 30% while maintaining 98% satisfaction ratings through optimized CRM processes.

My expertise spans Salesforce, ZOHO, SAP and Jira implementation, where I've trained global teams and improved operational workflows. My multilingual abilities (Portuguese, English, Spanish, Italian, Catalan) have been instrumental in supporting international clients across three continents.

I specialize in bridging technical and customer-facing roles, having led digital transformation initiatives that increased efficiency by 25%. Currently seeking remote or Barcelona-based hybrid positions where I can drive process improvement and enhance customer support operations.

Experience

Work history, roles, and key accomplishments

TikTok logoTI

Tech Product Specialist – Advertising

Jan 2024 - Sep 2024 (8 months)

• Delivered customer support via chat, achieving 95% satisfaction and ensuring SLA compliance.
• Increased platform adoption by 20% among advertisers through proactive client engagement.
• Optimized resolution times by 15% using data-driven process improvements.

Schneider Electric logoSE

B2B Incident Manager Client Experience

Jun 2022 - Dec 2023 (1 year 6 months)

• Resolved complex technical inquiries with a 90% resolution rate for B2B clients.
• Standardized communication templates, improving clarity and response times.
• Provided actionable insights to internal teams, driving customer retention and satisfaction.

Good News S.A logoGS

Retail Manager

Good News S.A

Oct 2020 - Jul 2022 (1 year 9 months)

• Led a team of 10, improving operational efficiency by 25%.
• Implemented improvements, reducing waste by 10%.
• Fostered a customer-centric culture, increasing repeat business.

Airbnb logoAI

Customer Experience Expert

Feb 2019 - Oct 2020 (1 year 8 months)

Managed 100+ daily customer inquiries, improving team efficiency by 10%.
• Optimized support processes, directly enhancing customer satisfaction.
• Utilized CRM tools to track and resolve cases efficiently.

Education

Degrees, certifications, and relevant coursework

BD

Bachelor Linguistic Degree

Linguistics, Humanities

Grade: 17 ou of 20

Activities and societies: Portuguese Language Literature Writing / Essay English Language (or other foreign languages) Arts Physical Education Philosophy Sociology History Geography

Cursera logoCU

Cursera

Certificate in Digital Marketing & E-commerce, Certificate in Digital Marketing & E-commerce

Activities and societies: Understanding the marketing funnel, Digital marketing basics, Customer-centric approach, Google Ads essentials, Analytics & data-driven decisions, Content marketing, Email & CRM integration, Marketing ethics & privacy, Creating a mock Google Ads campaign, Analyzing sample traffic data, Drafting a customer journey map, Developing a content calendar.

LearnDirect UK  logoLU

LearnDirect UK

Dental Nurse , Nurse

Activities and societies: Assisting during procedures, Sterilizing instruments, Taking medical histories, Preparing patients, Taking X-rays, Handling dental materials, Maintaining records, Assisting with impressions, Monitoring post-treatment, Educating on hygiene, Ordering supplies, Following infection control, Managing appointments.

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Alexander Bisignano - CX & Social Media Director - Gato Preto and Non Solo Pane Restaurants | Himalayas