Seeking remote or Barcelona-based hybrid roles in customer experience where I can utilize my five languages and technical expertise. Team player who values professional, growth-oriented environments. Interested in opportunities offering competitive compensation, structured development pathways, and increasing responsibility
ABOpen to opportunities
Alexander Bisignano
@alexanderbisignano
Multilingual CX Specialist (7+ yrs). Tech support & CRM expert seeking remote/Barcelona roles.
SpainWhat I'm looking for
Customer Experience specialist with 7+ years in SaaS and B2B environments. I've successfully reduced resolution times by 30% while maintaining 98% satisfaction ratings through optimized CRM processes.
My expertise spans Salesforce, ZOHO, SAP and Jira implementation, where I've trained global teams and improved operational workflows. My multilingual abilities (Portuguese, English, Spanish, Italian, Catalan) have been instrumental in supporting international clients across three continents.
I specialize in bridging technical and customer-facing roles, having led digital transformation initiatives that increased efficiency by 25%. Currently seeking remote or Barcelona-based hybrid positions where I can drive process improvement and enhance customer support operations.
Experience
Work history, roles, and key accomplishments
GRCX & Social Media Director
Gato Preto and Non Solo Pane Restaurants
Oct 2024 - Apr 2025 (6 months)
• Increased Instagram engagement by 30% and boosted takeout orders by 15%.
• Created 150+ promotional materials, enhancing customer retention and brand visibility.
• Managed digital communication and customer interactions across multiple platforms.
TI• Delivered customer support via chat, achieving 95% satisfaction and ensuring SLA compliance.
• Increased platform adoption by 20% among advertisers through proactive client engagement.
• Optimized resolution times by 15% using data-driven process improvements.
SE• Resolved complex technical inquiries with a 90% resolution rate for B2B clients.
• Standardized communication templates, improving clarity and response times.
• Provided actionable insights to internal teams, driving customer retention and satisfaction.
GSRetail Manager
Good News S.A
Oct 2020 - Jul 2022 (1 year 9 months)
• Led a team of 10, improving operational efficiency by 25%.
• Implemented improvements, reducing waste by 10%.
• Fostered a customer-centric culture, increasing repeat business.
AIManaged 100+ daily customer inquiries, improving team efficiency by 10%.
• Optimized support processes, directly enhancing customer satisfaction.
• Utilized CRM tools to track and resolve cases efficiently.
Education
Degrees, certifications, and relevant coursework
BD
Bachelor Linguistic Degree
Linguistics, Humanities
Grade: 17 ou of 20
Activities and societies: Portuguese Language Literature Writing / Essay English Language (or other foreign languages) Arts Physical Education Philosophy Sociology History Geography
CUCursera
Certificate in Digital Marketing & E-commerce, Certificate in Digital Marketing & E-commerce
Activities and societies: Understanding the marketing funnel, Digital marketing basics, Customer-centric approach, Google Ads essentials, Analytics & data-driven decisions, Content marketing, Email & CRM integration, Marketing ethics & privacy, Creating a mock Google Ads campaign, Analyzing sample traffic data, Drafting a customer journey map, Developing a content calendar.
LULearnDirect UK
Dental Nurse , Nurse
Activities and societies: Assisting during procedures, Sterilizing instruments, Taking medical histories, Preparing patients, Taking X-rays, Handling dental materials, Maintaining records, Assisting with impressions, Monitoring post-treatment, Educating on hygiene, Ordering supplies, Following infection control, Managing appointments.
Availability
Open to opportunities
Location
Spain
PortugalSalary expectations
24k-40k USD
Social media
Job categories
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