Open to opportunities

Alejandro User

@alejandrouser2

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Multilingual web developer with expertise in digital content moderation.

Portugal

Message

What I'm looking for

I seek a collaborative environment that values innovation and offers growth opportunities.

I'm a passionate web developer with a strong foundation in both front-end and back-end technologies. My journey began with a Bachelor's in Computer Science, followed by a certificate in Web Development from EPITECH, where I mastered HTML, CSS, JavaScript, and frameworks like React.js and Node.js. I thrive on creating responsive, user-friendly websites and applications that meet client needs and industry standards.

Throughout my career, I've gained valuable experience in various roles, including as a Political Ads Content Moderator and Technical Support Expert for Google. These positions honed my analytical skills and taught me the importance of compliance and user safety in digital content. I excel at collaborating with cross-functional teams to tackle complex challenges and improve platform policies, ensuring a seamless user experience.

In addition to my technical skills, I am fluent in multiple languages, which enhances my ability to communicate effectively with diverse teams and clients. I am eager to leverage my skills and experiences in a dynamic environment where I can contribute to innovative projects and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Political Ads Content Moderator

Current

Teleperformance

Dec 2023 - Present (1 year 7 months)

Developed a deep understanding of political advertising compliance, including FEC disclosure requirements, regional election laws, and platform-specific policies. Gained proficiency in evaluating sensitive political content for misinformation, defamation, or policy violations, balancing free speech with platform safety.

Content Moderation Compliance Policies

Technical Support Expert

Teleperformance

Jul 2022 - Dec 2023 (1 year 5 months)

Gained proficiency in navigating and troubleshooting SA360, including campaign setup, bidding strategies, and data-driven attribution models. Developed skills in diagnosing platform issues, such as API errors, data discrepancies, or tracking pixel failures, using a methodical approach.

SA360 Paid Search Advertising Data Analysis Client Communication Campaign Optimization

Video Content Analyst

Cognizant

Sep 2021 - Jun 2022 (9 months)

Developed proficiency in evaluating video content for policy compliance, cultural sensitivity, and legal standards, balancing user expression with platform safety. Gained knowledge of digital content regulations, such as copyright laws (DMCA), COPPA, GDPR, and platform-specific community guidelines.

Compliance Content Moderation Data Analysis

Customer Service Representative and eCommerce Specialist

Teleperformance

Nov 2018 - Sep 2021 (2 years 10 months)

Developed strong communication and problem-solving skills to address customer needs, enhancing satisfaction and loyalty. Acquired knowledge of SEO, email marketing, and social media strategies to drive eCommerce sales and engagement.

Customer Service Salesforce CRM Ecommerce SEO Email Marketing Social Media Problem Solving Teamwork

End User Support

Numeritek

Jan 2013 - Jan 2014 (1 year)

Developed a working understanding of SAP ERP systems, including module-specific functionalities and configuration basics. Gained hands-on experience in diagnosing and resolving SAP-related issues, enhancing problem-solving and analytical skills.

SAP Problem Solving Technical Support ITIL Documentation

Education

Degrees, certifications, and relevant coursework

EPITA

Bachelor of Science, Computer Science

Activities and societies: Understanding protocols (e.g., TCP/IP), network architecture, and techniques to secure systems (e.g., encryption, authentication). Breaking down complex problems into manageable parts and devising logical solutions.

Gained proficiency in languages like Python, Java, C/C++, and tools like Git through coursework and projects. Focused on designing and analyzing efficient algorithms and data structures.

Touro College France

Bachelor of Science, Computer Science

Activities and societies: Covered basic data structures (arrays, lists). Explored mathematical foundations for algorithms, proofs, and computer science theory. Gained understanding of computer architecture with hardware-software interaction and low-level programming.

Studied the basics of programming using high-level languages (C# and Java), including variables, loops, conditionals, functions, and basic algorithms. Gained understanding of object-oriented programming (OOP) concepts such as classes, objects, inheritance, and polymorphism.