I’m seeking an IT/Workplace Services position that offers continuous learning, clear goals, and meaningful challenges. I thrive in user‑facing environments—ideally with global collaboration—where I can leverage my 8 years of Helpdesk experience to improve end‑user experience and service delivery.
JSOpen to opportunities
Jorge Silva
@jorgedpsilva
IT Helpdesk with 8 years of experience. I enjoy solving complex problems, keeping people productive, and finding ways to support the business.
PortugalWhat I'm looking for
I’m passionate about learning and growth. I love working toward ambitious goals, and I’m motivated by challenges that push me to think differently and perform at my best.
Experience
Work history, roles, and key accomplishments
OCCurrent
Helpdesk Lead for Otis Portugal, Enor Portugal and Masel Otis.
Secondary support for Otis Greece, Otis Cyprus, Otis Turkey, CEAM Italy, Otis Morocco and Otis Egypt.
Support and management of software and hardware.
Windows support.
iOS support.
Xerox print maintenance.
Hardware stockroom management
Active Directory and WSUS.
Veeam Backup management.
PDQ Deploy & Invetory.
ServiceNow.
WindowsWindows 10Windows OSWindows EnvironmentiOSIOS 8 Or HigherIOS 17.0HardwareWSUSActive DirectoryActive Directory (GPOsActive Directory Domain ServicesActive Directory ManagementVeeam Backup & ReplicationPDQ DeployServiceNowPrinter SetupsPrinter EquipmentPrinter MaintenancePrinter MonitoringPrinter TroubleshootingPrintersLocal Printers
OC1st and 2nd line helpdesk for Otis Portugal, Enor Portugal and Masel Otis.
Informatic operator.
Support and management of software and hardware.
Windows client, Windows Server and Windows Mobile.
iOS Support.
Xerox and Oki print maintenance.
Track-It!.
.NET and SQL.
Active Directory and WSUS.
Veeam Backup.
PDQ Deploy & Invetory.
Office 365 and advanced Excel.
Backup to the System Administrator.
OC1st and 2nd line helpdesk for Otis Portugal, Enor Portugal and Masel Otis.
Support and management of software and hardware.
Windows client, Windows Server and Windows Mobile.
iOS Support.
Xerox and Oki printers.
Track-It!.
Microkey MK-842, 2N, SingleTalk/OtisTalk and COBI/COBID programming.
HTLM/CSS.
Active Directory and WSUS.
Veeam Backup.
Office 365 and Excel.
HelpDesk+IT HelpdeskHelp DeskHelp Desk SupportHelp Desk Ticketing SystemsHardwareiOSIOS 8 Or HigherIOS 17.0HTMLHTML5HTML CSSCSSCSS3Active DirectoryActive Directory Domain ServicesActive Directory ManagementActive Directory (GPOsActive Directory Protected User GroupsWSUSVeeam Backup & ReplicationSystem AdministrationSystem Administrator
OC1st line helpdesk for Otis Portugal, Enor Portugal and Masel Otis.
Support and management of software and hardware.
Windows client, Windows Server and Windows Mobile.
Xerox print maintenance.
Track-It! software usage.
Microkey MK-842 programming.
YO
SOSoftware Developer
Sofarimex
Apr 2016 - Jun 2016 (2 months)
Scholar internship.
Devolpement of a platform in ASP.NET with C# and SAP Crystal Reports integration for medicine requests.
SO
Software Developer Intern
Sofarimex
Apr 2016 - Jun 2016 (2 months)
Developed an ASP.NET C# platform with SAP Crystal Reports integration for medicine request workflows as a scholar internship project.
Education
Degrees, certifications, and relevant coursework
IL
ISTEC Lisboa
Graduation in Computer Science Engineering, Computer Science Engineering
2019 - 2022
Graduation in Computer Science Engineering with modules in web, networking, programming and management; studied C++, C#, JavaScript, Angular, Python, R, .NET, Android, Swift, Assembly x86, SQL Server and MongoDB.
IL
ISTEC Lisboa
Degree, Computer Science Engineering
2019 - 2022
Grade: 14
Activities and societies: Modules and competencies in web development, networking, programming, management and object-oriented programming (POO).
Graduation in Computer Science Engineering with modules in web, networking, programming and management; studied languages and technologies including C++, C#, JavaScript, Angular, Python, R, .NET, Android, Swift, Assembly x86, SQL Server and MongoDB.
ED
Escola Secundária Ferreira Dias
High School Diploma (TGPSI), Technical Computer Science / IT
2013 - 2016
High school and technical professional course (TGPSI) qualifying for a high school diploma and EQF Level 4, covering computer programming, computer networks, hardware and system management.
ED
Escola Secundária Ferreira Dias
High School, Computer Programming / Computer Networks
2013 - 2016
Grade: 14
Activities and societies: Technical modules in programming, networks, hardware and object-oriented programming (POO).
High school and technical professional course (TGPSI) qualifying for a high school diploma and EQF Level 4, covering computer programming, computer networks, hardware and system management.
CLCarlucci American International School of Lisbon
Summer School, Information Technology
2008 - 2008
Activities and societies: IT classes and activities in arts, sports, English and performing arts.
Summer school program in Information Technology with additional classes in plastic arts, sports, English and performing arts.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PortugalAuthorized to work in
Salary expectations
48k-78k USD
Social media
Job categories
IT ManagerIT ConsultantIT Support SpecialistIT AdministratorIT ManagerIT RecruiterIT Project ManagerIT Sales ManagerIT SupportSystems AdministratorBuilding Services TechnicianCustomer Support LeadTechnical Support EngineerBackup AdministratorService Desk AnalystHelp Desk SupportHelp Desk TechnicianIT Tech SupportIT Technical Support
Skills
Office 365Active DirectoryVeeam Backup & ReplicationPrinter SetupsIT HelpdeskIT SupportIT ManagementIT ManagerServiceNowiOSWindowsWindows 10Windows OSWindows EnvironmentLinuxHTMLHTML5HTML CSSCSSCSS3.NETC# .NETVisual BasicSAP Crystal ReportsWSUSInformaticsSQLPDQ DeployRingCentralRemote SupportWordPressASP.NETExcelBackup And RecoveryC++Windows ServerPDQ InventoryGmailHelpDesk+JavaScriptMongoDB
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