I seek a role in digital marketing, customer success, or online support where I can enhance user satisfaction, optimize ad performance, and build lasting client relationships.
MMOpen to opportunities
Miguel Machado
@miguelmachado
Online Gaming & Betting Support | Microsoft Success & Relations | Bing SEM/SEO | Google Ads Copywriter
PortugalWhat I'm looking for
I am a customer success specialist with extensive experience delivering technical support for online gaming, sports betting, and Microsoft advertising products across remote and hybrid environments. I combine problem-solving, digital marketing and relationship management skills to resolve complex issues, optimize ad campaigns, and improve customer satisfaction.
My background includes roles as a Microsoft Relationship Manager and Senior Process Specialist where I developed process expertise, managed PPC strategies, and reviewed ad content to meet quality guidelines. I thrive in collaborative, fast-paced teams and focus on clear communication, data-driven decisions, and continuous improvement.
Experience
Work history, roles, and key accomplishments
NG
Current
Customer Support Agent
Neo Group
Apr 2024 - Present (1 year 6 months)
Provide remote technical support via email and chat for an online gaming and sports betting platform, resolving customer issues and maintaining high satisfaction since joining.
TEDelivered remote technical support via email and chat for an online gaming and betting company, maintaining response SLAs and resolving user issues efficiently.
TEMicrosoft Relationship Manager
Tek-Experts
Jan 2023 - Jul 2023 (6 months)
Acted as liaison between end-users and client representatives to ensure quality resolutions for Microsoft-related issues, improving communication and case resolution rates in a hybrid role.
AG
Customer Support Agent
App Great
Aug 2022 - Dec 2022 (4 months)
Provided email and chat technical support for an online gaming and betting company, resolving user issues and supporting platform operations.
VL
Customer Support Agent
Ventures Lab
Sep 2021 - Aug 2022 (11 months)
Delivered technical support via email, chat, and phone for an online gaming and betting company, improving first-contact resolution and customer satisfaction.
MADeveloped PPC strategies, tested keywords, managed campaigns, and analyzed click-through data to optimize Microsoft Advertising performance.
COWrote, reviewed, and optimized ad text and extensions per Google quality guidelines and developed process expertise to improve ad quality and compliance.
Education
Degrees, certifications, and relevant coursework
UMUniversidade do Minho
Undergraduate, Mechanical Engineering
Undergraduate studies in Mechanical Engineering at Universidade do Minho.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PortugalAuthorized to work in
Social media
Job categories
Customer Support AgentCustomer Success SpecialistRelationship ManagerTechnical Support SpecialistDigital Marketing SpecialistSEO ConsultantContent ReviewerPaid Search ManagerCustomer Service AgentCustomer Support RepresentativeSupport AgentTechnical Support AgentCustomer Support AssociateCustomer Service Representative
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