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Gmail Salesforce Problem Solving Data Analysis Customer Service Fraud Detection Customer Support Risk Assessment Time Management Lead Generation

CE

Chaezy Ebalin@chaezyebalin

Virtual Assistant Customer Support Agent Fraud Detection Customer Support

Highly motivated entry-level virtual assistant with customer service expertise.

Experience

FO

Fraud Prevention Specialist

Current

Foundever

Nov 2024 - Present (1 year)

SI

Verifications Agent

Current

Sitel

Jun 2023 - Present (2 years 5 months)

KI

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Current

KA OFW Inc.

Apr 2022 - Present (3 years 7 months)

SY

Customer Support Agent

Current

Sykes

Apr 2022 - Present (3 years 7 months)

Virtual Assistant Customer Support Agent Social Media Manager Fraud Analyst

WT

Walter Tabalan@waltertabalan

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Experienced Learning and Development professional and trainer driving process improvement and operational excellence

Experience

MP

Learning and Development Officer

Current

Mazars Philippines

May 2022 - Present (3 years 6 months)

TR

Learning Consultant

Thomson Reuters

Aug 2019 - Feb 2022 (2 years 6 months)

JB

Japhet Baldoviso@japhetbaldoviso

Fraud Analyst Compliance Officer Fraud Mitigation Document Drawing & Funding

Experienced mortgage loan processor with a focus on fraud mitigation.

Experience

JC

Account Specialist III (Fraud Specialist in Chase UK Digital Bank)

Current

JP Morgan Chase & Co.

Sep 2022 - Present (3 years 2 months)

JC

SENIOR OPERATION SPECIALIST II (Funding 1 Reviewer)

JP Morgan Chase & Co.

Feb 2021 - Sep 2022 (1 year 7 months)

JC

KB

Krizia Katrina Badillo@kriziakatrinabadillo

Customer Support Representative Customer Support Chargebacks

Experienced Customer Support Specialist with expertise in chargeback dispute and fraud analysis.

Experience

TM

Candidate Assistant | Executive Assistant

Tech Sales Mentors

Apr 2024 - May 2024 (1 month)

CD

Email and Chat Support (Freelance)

Canvy APs DK

Nov 2021 - Jan 2024 (2 years 2 months)

CP

Medical Insurance Chat Support

Concentrix Philippines

BD

Bea San Diego@beasandiego

Billing Specialist Fraud Analyst Dispute Resolution Chargebacks

Risk and billing analyst skilled in dispute resolution and fraud prevention.

Experience

UB

Mobile Remote Deposit Specialist

Current

Ubiquity

Jun 2022 - Present (3 years 5 months)

UB

Risk Data Analyst

Current

Ubiquity

Jun 2022 - Present (3 years 5 months)

TT

Billing Representative

IO

Irish Angel Ortiz@irishangelortiz

Fraud Analyst Technical Specialist Customer Service Representative Analytical Thinking

Motivated individual seeking entry-level position in BPO industry.

Experience

TA

Fraud Analyst

TaskUs

Aug 2023 - Apr 2025 (1 year 8 months)

VX

Customer Service Representative

VXIPH

Mar 2023 - Jul 2023 (4 months)

TE

Technical and Billing Specialist

Teleperformance

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AP

Albert Vincent Pambid@albertvincentpambid

Customer Support Specialist Content Moderator Zendesk Salesforce

Experienced customer support specialist and content moderator skilled in CRM, fraud analysis, and remote operations.

Experience

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Content Moderator

Current

TaskUs

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Email Support Representative

TaskUs

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Customer Care Officer

MC

Mike william Dela Cruz@mikewilliamdelacruz

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Senior KYC Analyst with proven AML/KYC expertise, process improvement and stakeholder collaboration.

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IB

Senior KYC Analyst

ING Hubs BV

Apr 2023 - Mar 2025 (1 year 11 months)

PE

KYC Officer

Philippine Digital Asset Exchange

Nov 2021 - Mar 2023 (1 year 4 months)

CL

Customer Solution Officer

Citigroup Business Process Solutions Pte. Ltd.

RV

Rochelle Venerable@rochellevenerable

Fraud Analyst Content Moderator Teaching Math

Dedicated educator and analyst with a passion for problem-solving.

Experience

TA

Content Moderator

Current

TaskUs

Jan 2022 - Present (3 years 10 months)

AL

Advance Technical Support

Alorica

Jan 2021 - Dec 2022 (1 year 11 months)

TE

Fraud Analyst

Teleperformance

Sep 2020 - Dec 2020 (3 months)

RW

Revanie Wenceslao@revaniewenceslao

Compliance Analyst Accountant Accounting Risk And Regulatory Knowledge

Certified Public Accountant and AML/Compliance analyst with 5+ years in regulatory and financial investigations.

Experience

AL

AML/KYC Analyst

Current

Archax Ltd

Dec 2023 - Present (1 year 11 months)

GL

Accounting Professional

Gigaisland LLC

Nov 2020 - Aug 2023 (2 years 9 months)

RI

Compliance Analyst

LG

LAZELLE GABUTIN@lazellegabutin

Technical Support Specialist Sales Representative Problem Solving Communication

Customer Service Representative with strong problem-solving and communication skills.

Experience

CO

Fraud Analyst

Concentrix

May 2024 - Jul 2024 (2 months)

PC

Customer Service Specialist

Probe CX

May 2024 - Jul 2024 (2 months)

TE

Customer Service Representative

TELUS

May 2023 - Aug 2023 (3 months)

CM

cess meneses@cessmeneses

Lead Generation Specialist Talent Acquisition Manager Customer Service Data Analysis

Experienced virtual assistant and lead generation specialist.

Experience

BE

Lead Generation Specialist/General Virtual Assistant

Current

Broker Online Exchange

Jun 2023 - Present (2 years 5 months)

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Outbound Healthcare Specialist

TaskUs

Jun 2022 - Jun 2023 (1 year)

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Talent Acquisition Manager

EB

Edrian Baylon@edrianbaylon

Customer Support Manager Operations Manager Client Servicing Dispute Resolution

Results-driven client care analyst with expertise in dispute resolution.

Experience

VC

Client Care Analyst

Current

VISA Business Processing Centre

Jan 2025 - Present (10 months)

VC

Team Leader, VISA-DSO

VISA Business Processing Centre

Feb 2024 - Jan 2025 (11 months)

VC

Team Leader, VISA-DPS

ET

Emmanuel John Tria@jaytria

30k-40k USD

Compliance Analyst Customer Care Representative KYC AML

Organized virtual assistant skilled in compliance, transaction analysis, and Notion.

Experience

IN

KYC Analyst

ING

Oct 2021 - Jul 2025 (3 years 9 months)

CI

KYC Officer

Citi

May 2018 - Oct 2021 (3 years 5 months)

AS

Ann Catherine Saluta@anncatherinesaluta

Account Executive Customer Service Manager B2B Sales B2C Sales

Proven sales representative with expertise in lead generation and negotiation.

Experience

TI

Account Executive

TaskUs Inc.

Apr 2024 - Aug 2024 (4 months)

CI

Fraud Analyst

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Sep 2023 - Jan 2024 (4 months)

RI

Associate Customer Care

RMS Collect Philippines Inc.

Nov 2022 - Sep 2023 (10 months)

AC

annabelle caedo@annabellecaedo

130k-200k USD

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I am a Certified Anti-Money Laundering Specialist (CAMS)

Experience

AL

Senior AML Analyst

Current

Australia and New Zealand Banking Group Limited

Nov 2021 - Present (4 years)

AL

AML Quality Control

LV

Lloyd Villarosa@lloydvillarosa

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Risk Associate

Current

Esusu

Aug 2023 - Present (2 years 3 months)

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Assistant Professor I

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University Of Caloocan City

Aug 2022 - Present (3 years 3 months)

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Risk Management Specialist

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Jim Kenneth Villanes@jimkennethvillanes

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Sep 2020 - Dec 2021 (1 year 3 months)

VI

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Valor Global, Inc.

Oct 2018 - Aug 2020 (1 year 10 months)

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Bryan Smith Martinez@bryansmithmartinez

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Outbound Sales Representative

Gradient Solar Systems LLC

Jan 2025 - Apr 2025 (3 months)

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Altius Inspiro Inc.

Mar 2021 - Jan 2025 (3 years 10 months)

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Customer Service Representative – PayPal

VXI

Sep 2020 - Jan 2021 (4 months)

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Shanelle Adriano@shanellereyes

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Customer-focused professional with 10+ years in customer service, fraud prevention, and payments.

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Customer Support Representative

Caiz

Mar 2025 - Sep 2025 (6 months)

BA

Fraud Education Specialist

TR

Customer Support Executive

Thomson Reuters

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CC

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Convergys Philippines Corporation

Jun 2011 - Aug 2017 (6 years 2 months)

CC

Trainer

Convergys Philippines Corporation

Jun 2011 - Aug 2017 (6 years 2 months)

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SENIOR OPERATION SPECIALIST I (Underwriting Closer)

JP Morgan Chase & Co.

Jul 2020 - Jan 2021 (6 months)

TP

Customer Service Representative

Telus International Philippines

Feb 2019 - May 2020 (1 year 3 months)

TP

Freelancing-Production Assistant

This Side Up Productions and Nomadeye Productions

Jan 2016 - Dec 2019 (3 years 11 months)

Fraud Analyst Compliance Officer Risk Analyst Customer Service Manager

Feb 2019 - Oct 2021 (2 years 8 months)

AP

Chargeback Dispute and Fraud Analyst

Alorica Philippines

Jun 2016 - Mar 2019 (2 years 9 months)

Customer Support Representative

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TPG Telecom

Mar 2021 - Jun 2022 (1 year 3 months)

FO

Customer Care Representative

Foundever

Jun 2020 - Oct 2020 (4 months)

RD

IRD Server

Ritz Carlton Dubai

Oct 2019 - Mar 2020 (5 months)

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Fraud Analyst Technical Specialist Billing Specialist Customer Support Representative

Pilipinas Teleserv Inc.

Apr 2013 - May 2015 (2 years 1 month)

Customer Support Specialist Content Moderator Email Support Representative Fraud Analyst

Feb 2019 - Oct 2021 (2 years 8 months)

AP

Customer Service Representative

AI. Philippines

Mar 2016 - Dec 2018 (2 years 9 months)

KYC Analyst Aml Analyst Financial Crime Specialist Compliance Analyst

PA

Private School Teacher

Palmes School of Antipolo

Jan 2019 - Jan 2020 (1 year)

Fraud Analyst Content Moderator Technical Support Project Manager

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Recur Inc.

Sep 2022 - Dec 2022 (3 months)

WO

Compliance Analyst

WorldRemit

Sep 2018 - Aug 2022 (3 years 11 months)

AC

Jr. Accounts Payable Analyst

Accenture

Jan 2017 - Sep 2017 (8 months)

Compliance Analyst Accountant Financial Crime Specialist KYC Analyst

SS

Customer Service Representative

Sutherland Global Services

May 2023 - Aug 2023 (3 months)

PI

Data Encoder/Patient Support

Physicians Diagnostics Services Inc.

Apr 2017 - Mar 2018 (11 months)

Technical Support Specialist Sales Representative Customer Support Representative Customer Care Representative

Phyllis Song Coaching Program

Nov 2021 - Jun 2022 (7 months)

IM

Seasonal Collection Specialist

Innovasia Manpower

Sep 2021 - Nov 2021 (2 months)

TB

Virtual Assistant

The Original Facial Bar

Sep 2020 - Sep 2021 (1 year)

Lead Generation Specialist Talent Acquisition Manager Fraud Analyst Customer Service Representative

VISA Business Processing Centre

Mar 2017 - Feb 2024 (6 years 11 months)

VC

Team Leader, VISA-GCAS

VISA Business Processing Centre

Mar 2016 - Mar 2017 (1 year)

TI

Customer Care Representative

Teletech Customer Care Management Incorporated

Nov 2012 - Mar 2016 (3 years 4 months)

Customer Support Manager Operations Manager Customer Success Analyst Client Success Associate

Compliance Analyst Customer Care Representative Customer Care Virtual Assistant

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SI

Customer Service Representative

Sutherland Global Services Philippines, Inc.

Jul 2022 - Dec 2022 (5 months)

CI

Piece Rate Repacker

CDO FOODSPHERE INC.

Sep 2019 - Dec 2020 (1 year 3 months)

Account Executive Customer Service Manager Sales Manager Sales Agent

Australia and New Zealand Banking Group Limited

Mar 2021 - Nov 2021 (8 months)

AL

Anti-Money Laundering Operations Analyst

Australia and New Zealand Banking Group Limited

Sep 2018 - Nov 2021 (3 years 2 months)

NS

Senior HLFR officer

Not specified

Apr 2018 - Sep 2018 (5 months)

FWD Philippines

Jul 2022 - Jul 2023 (1 year)

MP

Data Quality and Metric Reporting

Marsh Philippines

Jan 2020 - Jun 2022 (2 years 5 months)

HP

Reconciliation Analyst

HSBC Data Processing

Sep 2016 - Dec 2019 (3 years 3 months)

Data Analyst Risk Manager Business Analyst Risk Analyst

Chargeback Analyst Intern Dispute Resolution Specialist Fraud Analyst Customer Service Representative

AS

Collection Specialist – Halsted Financial Services

Altair Global Solutions

Feb 2020 - Apr 2020 (2 months)

CC

Fraud Analyst Tier III – Truist (SunTrust)

Convergys (now Concentrix)

Dec 2018 - Dec 2019 (1 year)

Customer Retention Manager Fraud Analyst Sales Manager Customer Service Manager

Banxa

Aug 2023 - Jan 2024 (5 months)

BA

Payment and Fulfillment Specialist

Banxa

Feb 2023 - Aug 2023 (6 months)

BA

Customer Experience Specialist

Banxa

Oct 2021 - Jan 2024 (2 years 3 months)

SI

Customer Solutions Agent

Sykes Asia Inc.

Jun 2020 - May 2021 (11 months)

Customer Support Representative Customer Experience Associate Customer Experience Specialist Risk Analyst