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Michael Flipphi

@michaelflipphi

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Native Dutch | English speaking | Translator | Customer Service and Data Analyses | Marketing

Thailand

Message

What I'm looking for

I seek a remote role that values collaboration, innovation, and growth opportunities.

I am a Dutch national currently residing in the Philippines, with extensive experience in customer service and research support roles across Banking and Global Business Data Research in the Netherlands and the Philippines. My career has been marked by a commitment to optimizing processes and improving workflows, particularly in fraud detection and resolution.

As the Co-Founder and Head of Growth & Partnerships at Opti/Write Digital Marketing Services, I have successfully led initiatives that enhance our service offerings while ensuring profitability. My role involves analyzing cost and revenue drivers, managing expenditures, and crafting strategic partnerships that drive growth. Previously, I served as a Senior Process Specialist at Factset Research Systems, where I developed training programs and implemented process improvements that enhanced operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder & Head of Growth

Current

Opti/Write Digital Marketing Services

Feb 2020 - Present (5 years 4 months)

As Co-Founder and Head of Growth, I ensure high-value service delivery while achieving profit targets. I analyze cost and revenue drivers, manage expenditures, and lead collaborations with agencies. I designed service packages and referral schemes to create a self-sustaining company.

Business Development Financial Analysis Project Management Marketing Strategy Process Optimization Team Leadership Negotiation Service Design Digital Marketing

Senior Process Specialist

Factset Research Systems Inc.

Sep 2015 - Feb 2020 (4 years 5 months)

In my role as Senior Process Specialist, I developed training programs on data analysis and database management. I conducted research on mergers and acquisitions and improved financial dictionaries to ensure data integrity.

Data Analysis Training Development Process Improvement Research Quality Assurance Cross Functional Collaboration Financial Reporting Database Management

Fraud Analyst

ING Bank

Sep 2009 - Nov 2011 (2 years 2 months)

As a Fraud Analyst at ING Bank, I monitored and analyzed fraudulent credit card patterns globally. I authored a manual to improve fraud detection processes and led orientation sessions for new analysts.

Fraud Detection Data Analysis Risk Management Process Improvement Training Customer Service Problem Solving Communication Analytical Skills

Various Sales and Marketing Roles

Various

Jan 2003 - Feb 2008 (5 years 1 month)

Held various roles in sales, marketing, and event organizing, gaining experience in customer engagement and market strategies.

Sales Strategy Marketing Campaigns Event Planning Customer Engagement Market Research Communication Team Collaboration Negotiation Relationship Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Hogeschool van Amsterdam

Bachelor of Arts, Cultural Social Development

2002 - 2007

Bachelor of Arts in Cultural Social Development, focusing on the intersection of culture and social development, providing a foundation for understanding societal dynamics.