Jezza Belonio
@jezzabelonio
Detail-oriented operations and data management specialist with 8+ years in financial integrity.
What I'm looking for
I am a detail-oriented back office and data management specialist with over eight years' experience protecting financial integrity across global gaming and financial operations. I specialize in KYC/AML compliance, fraud detection, and resolving account discrepancies to mitigate financial and reputational risk.
I have performed end-to-end KYC procedures, validated government IDs and documentation, and conducted behavioral and device-fingerprint analysis to detect multiple-account abuse and other fraudulent activity. I consistently apply documentation audits and strict compliance frameworks to minimize payout and regulatory risks.
In prior roles I processed and reviewed high-value financial claims with 100% accuracy before approval, managed confidential transactions under tight SLAs, and coordinated with stakeholders to retrieve required compliance documentation. I bring strong critical thinking, complex problem-solving, and time-management skills to fast-paced, compliance-driven environments.
I hold a Bachelor of Hotel and Restaurant Management and an EF Standard English Test C1 Advanced credential. I seek to leverage my expertise in account integrity, AML/anti-fraud, and claims processing to help organizations strengthen controls and reduce financial exposure.
Experience
Work history, roles, and key accomplishments
Back Office Support
Global Social Gaming Company
May 2025 - Present (8 months)
Perform end-to-end KYC/identity verification and AML/fraud monitoring to protect the platform from financial and reputational risk; identify and mitigate multiple-account abuse and fraud using behavioral and device analysis.
Processed and reviewed high-value financial claims with 100% accuracy before approval, managed confidential transactions to meet SLA timelines, and provided technical dispute resolution for complex client concerns.
Customer Service Associate
WNS
Jul 2018 - Jul 2019 (1 year)
Validated claims against compliance frameworks to minimize payout risk, managed financial account analyses, and coordinated with clients to retrieve required documentation for processing.
Technical Support
Startek
May 2016 - Oct 2017 (1 year 5 months)
Diagnosed complex technical issues and provided step-by-step solutions to maintain system uptime and support customer operations.
Handled customer inquiries across contact channels, processed transactions including cash handling and account management, and resolved issues to ensure smooth customer experience.
Education
Degrees, certifications, and relevant coursework
Pasig Catholic College
Bachelor of Hotel and Restaurant Management, Hotel and Restaurant Management
2010 - 2014
Completed a Bachelor of Hotel and Restaurant Management program at Pasig Catholic College from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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