CEChaezy Ebalin
@chaezyebalin
Highly motivated entry-level virtual assistant with customer service expertise.
PhilippinesWhat I'm looking for
I am a highly motivated entry-level virtual assistant with three years of progressive experience in customer service, verifications, and fraud prevention. My proven ability to handle high-volume interactions with efficiency, accuracy, and empathy sets me apart in the field. I possess strong analytical skills that enable me to identify inconsistencies and mitigate suspicious activities effectively.
In my current role as a Fraud Prevention Specialist at Foundever, I specialize in identifying and preventing fraudulent activity, focusing on unauthorized transactions and identity theft. I have successfully collaborated with internal security teams to escalate high-risk cases and improve fraud detection protocols. My commitment to delivering exceptional service with integrity and professionalism drives my work, ensuring transparency and trust with users.
Experience
Work history, roles, and key accomplishments
Fraud Prevention Specialist
Foundever
Nov 2024 - Present (8 months)
Specialized in identifying and preventing fraudulent activity across the platform, with a focus on unauthorized transaction/charge, account takeover, and identity theft reports. Investigated and resolved cases involving suspicious activity, ensuring swift action to protect users and platform integrity.
Verifications Agent
Sitel
Jun 2023 - Present (2 years 1 month)
Played a key role in safeguarding the integrity and safety of the online marketplace by ensuring that users met platform eligibility requirements. Handled inbound chats and emails with U.S., Canadian, Australian, and U.K. users to address account eligibility concerns, and conducted thorough reviews of accounts to determine compliance with platform standards.
Social Media Manager
KA OFW Inc.
Apr 2022 - Present (3 years 3 months)
Managed the organization’s social media presence to support and engage with Overseas Filipino Workers (OFWs) seeking assistance for being abused and deceived by employers. Responded to inquiries through chats and comments, often involving urgent or sensitive situations.
Customer Support Agent
Sykes
Apr 2022 - Present (3 years 3 months)
Provided high-quality customer support to U.S. and Canadian clients, specializing in billing and reimbursements, general inquiries, issue reporting, and account management. Handled an average of 60 inbound calls, chats, and emails daily, with 2 concurrent chat sessions, while consistently maintaining exceptional service standards.
Education
Degrees, certifications, and relevant coursework
Chaezy Ebalin
The provided text does not contain specific educational history details. It primarily focuses on professional experience and key competencies.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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