Jimmylyn Ladesma

I am a dedicated Operations Supervisor with extensive experience in managing multiple lines of business (LOBs) and ensuring smooth daily operations. My career has been marked by a strong focus on coordinating teams, optimizing workflows, and achieving company goals. At Teleperformance, I have successfully overseen operations across various sectors, including retail, fraud detection, and credit reporting.

Throughout my tenure, I have monitored key performance indicators (KPIs) to address gaps, improve customer satisfaction, and achieve sales targets. I have resolved escalated customer issues with a commitment to providing timely and satisfactory solutions. My role in fraud detection involved implementing proactive measures to mitigate risks and ensure thorough analysis of potential fraudulent activities.

In addition to my operational expertise, I am skilled in ethical judgment, analytical thinking, and decision-making. I have ensured compliance with regulatory guidelines, maintaining integrity and trustworthiness in all operations. I am passionate about driving operational excellence and fostering a culture of continuous improvement within my teams.