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Glory Mae Luchavez

@glorymaeluchavez

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Financial crime compliance specialist with deep investigations and payments operations expertise.

Philippines

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What I'm looking for

I seek a senior compliance role focused on financial crime, transaction monitoring, and payments operations in a collaborative, growth-oriented team where I can lead investigations, improve processes, and mentor colleagues.

I am a financial crime compliance professional with over a decade of experience in transaction monitoring, AML, and payments operations.

I efficiently execute transaction monitoring, KYC/CDD, EDD, sanctions, PEP, and adverse media screenings while handling complex escalations and account takeover cases.

I led investigations that identified a possible covert operation in a near $1M loss. I also improved processes, coordinated with payment partners, and supported automation and tooling enhancements to reduce risk.

As a relief team leader I coached peers to higher quality scores and reduced complaints; I enjoy mentoring others while driving operational excellence and measurable results.

Experience

Work history, roles, and key accomplishments

Financial Crime Compliance Associate

Deel, Inc.

Oct 2024 - May 2025 (7 months)

Executed transaction monitoring and handled ~50% of the team’s daily queue; led AML, fraud, and account takeover investigations including one case involving an almost $1M loss and identified the possible covert operation behind it.

Transaction Monitoring AML Investigations Fraud Detection Account Takeover EDD Case Management

Financial Crime Operations Associate

Deel, Inc.

Nov 2022 - Sep 2024 (1 year 10 months)

Performed KYC/CDD and payment-related compliance reviews to safeguard customers and partners; coordinated with cross-functional teams and payment processors to resolve issues and improve automation.

KYC Process Improvement Automation)Coordination Proof Of Address

Technical Support Representative

Apollo.io

May 2022 - Nov 2022 (6 months)

Analyzed, diagnosed, and resolved complex customer issues through in-depth log reconstruction and experimental validation; owned escalations and coached Tier 1 specialists to improve escalation handling.

Technical Troubleshooting Log Analysis Escalation Management Customer Support Zendesk Coaching Root Cause Analysis

Product Advocate

Apollo.io

Aug 2021 - May 2022 (9 months)

Guided clients on platform navigation to standardize sales processes and improve lead generation; investigated client issues and communicated feedback to Product to drive improvements within SLAs.

Customer Onboarding Product Support Feedback SLA Management CRM Troubleshooting User Training

Account Specialist II

JPMorgan Chase & Co.

Aug 2019 - Apr 2021 (1 year 8 months)

Resolved merchant inquiries on interchange, funding, and billing while diagnosing POS system issues and restoring connectivity; revised supply-order procedures to improve process efficiency.

Payments POS Troubleshooting Billing Process Improvement

Specialist II, Debit Card Fraud

JPMorgan Chase & Co.

Dec 2016 - Aug 2019 (2 years 8 months)

Analyzed debit card activity to identify fraudulent transactions and mitigate financial risk; led focused group discussions and training for procedure rollouts to reduce operational risk.

Fraud Analysis Transaction Monitoring Risk Mitigation Training Root Cause Analysis Compliance

Controller, Legal Entity Control

JPMorgan Chase & Co.

Sep 2016 - Oct 2016 (1 month)

Organized sensitive entity files and structured a filing system for financial control; coordinated legal-entity activities with accounts payable, audit, and fixed assets to support regulatory requirements.

Financial Control Regulatory

Specialist II, Fraud Call Center

JPMorgan Chase & Co.

Apr 2015 - Sep 2016 (1 year 5 months)

Identified potential fraud via account and transaction pattern analysis and placed holds to prevent further activity; collaborated with stakeholders to clarify and address quality items.

Fraud Detection Call Center Operations Investigation Fraud Prevention

Risk Operations Analyst II

JPMorgan Chase & Co.

Nov 2013 - Apr 2015 (1 year 5 months)

Performed diagnostic reviews of checks and account activity, recommending account restrictions to prevent fraud; coached new hires and contributed to quarterly performance reviews and presentations.

Fraud Prevention Coaching KPI Analysis Presentation

Accounting OJT Trainee

Sun.Star Publishing, Inc.

Jul 2013 - Oct 2013 (3 months)

Supported the accounting department through on-the-job training, assisting with routine accounting tasks and financial documentation during a four-month internship.

Accounting Support Bookkeeping Attention To Detail

Working Scholar

University of San Carlos

Jun 2008 - Oct 2013 (5 years 4 months)

Committed 20 hours weekly to the university multipurpose cooperative as an academic working scholar while completing a BS in Management Accounting.

Administrative Support Time Management Customer Service Teamwork

Technical & Sales Representative

Convergys Philippines Services, Corp.

Jun 2011 - Jun 2012 (1 year)

Provided technical and sales support for Comcast Xfinity customers, diagnosing service issues and resolving customer inquiries to maintain service levels.

Technical Support Sales Support Customer Service Troubleshooting CRM

Education

Degrees, certifications, and relevant coursework

University of San Carlos

Bachelor of Science, Management Accounting

Grade: GPA 1.86

Activities and societies: Thesis: Introducing Biokerosene: A Feasibility Study on Yellow Bell Seeds as an Alternative to Kerosene; Working scholar, Multipurpose Cooperative (20 hours/week).

Bachelor of Science in Management Accounting awarded October 2013 with a thesis on introducing biokerosene from yellow bell seeds and experience as a working scholar.