Melanie Gomez

Managed end-to-end billing and monthly fee calculations for corporate clients, reconciling ledgers to ensure accurate general ledger reporting and delivering invoices ahead of deadlines while maintaining secure electronic statement delivery with zero data loss.

Engineered SQL automation that reduced fraud audit report generation by 75% and collaborated on a time-in-motion study that cut FTE requirements by 11%, improving fraud team productivity and operational efficiency.

Built KPI dashboards and SQL analytics that uncovered Php386M in potential fraud losses and identified high-risk accounts and transactions, leading to the creation of a Fraud Surveillance team and targeted security improvements.

Implemented JavaScript-based automated forms and an automated Google Sheets scorecard to resolve request management inefficiencies, improving productivity and ensuring no requests were overlooked while providing instant performance insights.

Streamlined report generation via JavaScript and Looker Automation, reducing processing time by 80% and developed JS-driven QA scoring dashboards and Google Sheets solutions for real-time tracking and automated reporting.

Provided customer support and advocacy, handling inquiries and contributing to service quality improvements across operations during tenure.

Completed a Bachelor of Science in Business Administration with a focus on General Business Management.