Open to opportunities

Jay Mar Marquez

@jaymarmarquez

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Experienced disputes analyst with a strong background in fraud detection.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my fraud detection skills while contributing to a collaborative team environment.

I am a dedicated disputes analyst with extensive experience in trust and safety operations. My role at Paxful involved reviewing disputes, analyzing trade histories for fraud patterns, and ensuring the rightful awarding of coins. I have a keen eye for detail, which allows me to identify potential fraud through meticulous examination of receipts, video recordings, and bank statements.

In my previous positions, I have demonstrated leadership as a team leader, coordinating with various departments to address trade-related concerns and conducting training for new agents. My background in customer service has equipped me with the skills to handle inquiries effectively while maintaining a focus on fraud detection and prevention.

Experience

Work history, roles, and key accomplishments

Disputes Analyst, Trust and Safety

Paxful (EchoBase Global)

Jul 2024 - May 2025 (10 months)

Reviewed and resolved disputes by analyzing trade histories and evidence to identify fraud patterns. Collaborated with other departments and escalated new fraud trends to ensure platform security.

Dispute Resolution Fraud Detection KYC Data Analysis Risk Management

Team Leader - Trust and Safety

Open Access BPO

Dec 2023 - Present (1 year 7 months)

Managed team productivity by generating and reviewing performance reports for agents and management. Conducted regular meetings with clients and agents to provide updates and facilitate training on new tasks and processes.

Team Leadership performance reporting Process Improvement Client Communication Quality Assurance

Fraud Analyst - Trust and Safety

Open Access BPO

Aug 2022 - Present (2 years 11 months)

Analyzed credit card transactions and user activity to detect and prevent fraudulent purchases and unauthorized account usage. Managed account bans and processed void/credit transactions to mitigate chargebacks and secure the platform.

Fraud Analysis Transaction Monitoring Risk Mitigation Chargebacks

Customer Service Representative

Synnex Concentrix

Jan 2013 - Present (12 years 6 months)

Addressed customer inquiries regarding product details, order statuses, and refunds, ensuring timely resolution of issues. Provided personalized product recommendations to customers based on their preferences and budget.

Customer Service Product Knowledge Sales Support Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

ACLC College of Butuan

Bachelor of Science in Business Administration, Marketing Management

Studied Business Administration with a major in Marketing Management. Gained knowledge in marketing strategies, business operations, and management principles.