Open to opportunities

Bea San Diego

@beasandiego

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Risk and billing analyst skilled in dispute resolution and fraud prevention.

Philippines

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What I'm looking for

I seek a role where I can leverage my dispute resolution, fraud detection, and billing skills in a collaborative team that values accuracy, process improvement, and opportunities for increased responsibility.

I am a Risk Data Analyst and billing specialist with hands-on experience investigating disputes, processing chargebacks, and detecting fraud trends. I consistently resolve complex customer escalations, issue credits when appropriate, and coordinate cross-functional teams to close cases within strict timeframes.

I bring prior roles in customer care, billing, and client service across fintech, telecom, and hospitality sectors, strong Excel and Salesforce proficiency, and a BSBA in Financial Management. I seek to apply my attention to detail and analytical skills to reduce loss and improve dispute resolution processes.

Experience

Work history, roles, and key accomplishments

Current

Risk Data Analyst

Current

Ubiquity

Jun 2022 - Present (3 years 3 months)

Investigated Visa/MasterCard chargebacks, representments and fraud claims, issuing credits and resolving disputes within strict timelines to reduce financial loss and ensure compliance.

Chargebacks Fraud Investigation Mastercard)Dispute Resolution Data Analysis Compliance Microsoft Excel

Current

Mobile Remote Deposit Specialist

Current

Ubiquity

Jun 2022 - Present (3 years 3 months)

Managed remote deposit capture operations, examined mobile deposited checks for fraud, categorized/scanned documents and coordinated RDC activities to protect customer data.

Remote Deposit Capture Fraud Detection Document Management Confidentiality Risk Assessment Microsoft Excel Customer Service

Billing Representative

TPG Telecom

Mar 2021 - Jun 2022 (1 year 3 months)

Handled payments, complex billing enquiries and disputes, created invoices, coordinated with Sales and Engineering for investigations, and implemented payment solutions for customers.

Billing Invoicing Dispute Resolution Payments Cross Functional Collaboration Customer Support Account Reconciliation Microsoft Excel

Customer Care Representative

Foundever

Jun 2020 - Oct 2020 (4 months)

Answered inbound customer calls, resolved service complaints, routed issues to appropriate teams and documented interactions to maintain service quality and issue resolution metrics.

Customer Service Documentation CRM (Salesforce)Communication Phone Support

IRD Server

Ritz Carlton Dubai

Oct 2019 - Mar 2020 (5 months)

Delivered five-star in-room dining service, processed guest payments, and followed hospitality standards to maintain high guest satisfaction and service efficiency.

Guest Service Time Management Communication

Online Casino Dealer

Coast Redwood Solution Management Inc.

Aug 2018 - Apr 2019 (8 months)

Dealt cards and managed casino games online according to house rules, entertained players and addressed procedural queries to ensure fair play and user engagement.

Game Dealing Attention To Detail

Accounting Assistant

Smart Communications

Apr 2018 - Jul 2018 (3 months)

Prepared ledgers and statutory accounts, verified payments and records, and maintained sales/purchase journals to support accurate financial reporting.

Accounting Bookkeeping Spreadsheets Reconciliations Attention To Detail Microsoft Excel

Client Service Representative

Philippine Life Financial Assurance Corp.

Jun 2017 - Mar 2018 (9 months)

Provided timely client support, resolved service issues, conducted client visits and supported risk assessment and process improvements to enhance client relationships.

Client Services Relationship Building Risk Assessment Process Improvement Communication

Education

Degrees, certifications, and relevant coursework

New Era University

Bachelor of Science in Business Administration, Financial Management

2013 - 2017

Completed a Bachelor of Science in Business Administration with a major in Financial Management, focusing on financial analysis and management principles.