Jheddy Ann Dela Cerna

Supervised customer service representatives and managed executive calendars. Streamlined business operations through effective scheduling and comprehensive report preparation.

Investigated live checks from US partners and regularly evaluated fraud strategies to enhance operational and financial benefits. Advised colleagues on policy changes and participated in initiatives to improve customer service.

Trained and mentored employees to maximize team performance. Enhanced customer engagement and satisfaction by delivering excellent customer service and managing high-volume orders.

Handled missing person inquiries and assisted with investigations. Patrolled assigned areas to minimize potential public disturbances and crime, and attended community meetings to address public inquiries.

Motivated students to achieve their maximum potential through ongoing encouragement and support, boosting academic performance. Assigned tailored targets and learning objectives to enhance student engagement.

Completed a Master of Science in Criminal Justice with a focus on payroll and tax processes. Developed skills in reporting and compliance, contributing to business improvements through data analysis.

Earned a Bachelor of Science in Criminology, focusing on criminal behavior, law enforcement, and the justice system. Engaged in various projects and activities that enhanced practical skills in the field.

Completed secondary education with a focus on foundational knowledge and skills necessary for further studies. Participated in various extracurricular activities that fostered personal growth.

Completed elementary education, laying the groundwork for future academic pursuits. Developed basic skills in various subjects and participated in school activities.