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@medsords
Experienced Quality Assurance and Fraud Prevention Specialist.
I am a dedicated Quality Assurance and Fraud Prevention Specialist with a robust background in customer service, telemarketing, and virtual assistance. My experience spans several years, during which I have honed my skills in data annotation, fraud audits, and training. I am passionate about enhancing service quality and efficiency, ensuring that every customer interaction is optimized for success.
At Scale.API, I have been instrumental in conducting data annotation and quality assurance, reviewing corrected data for fraud audits. My previous roles in talent acquisition and customer service have equipped me with the ability to analyze data effectively and prevent fraud in fast-paced environments. I thrive on challenges and am committed to delivering exceptional results in every project I undertake.
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Work history, roles, and key accomplishments
Scale.API
May 2019 - Present (6 years 6 months)
Conducting data annotation and quality assurance. Reviewing corrected data from quality assurance for fraud audits.
Alico’s Outsourcing
May 2019 - Jan 2020 (8 months)
Filtering applicants for customer service roles. Training new hires on customer service protocols and telemarketing.
Teleperformance
Jan 2018 - May 2019 (1 year 4 months)
Handling escalated calls related to online orders and conducting audits on processed orders for fraud prevention.
Support Zebra
Jan 2018 - Feb 2018 (1 month)
Handled inbound and outbound customer calls, assisted customers with product inquiries, and conducted outbound calls to promote products/services.
Degrees, certifications, and relevant coursework
Bachelor of Science, Mechanical Technology
2009 - 2014
Bachelor of Science in Mechanical Technology, focusing on the principles of mechanical systems, design, and technology applications. Developed skills in data analysis and quality assurance through various projects and coursework.
Software and tools used professionally
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