Open to opportunities

meds ords

@medsords

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Experienced Quality Assurance and Fraud Prevention Specialist.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my analytical skills and enhance customer interactions while contributing to a dynamic team.

I am a dedicated Quality Assurance and Fraud Prevention Specialist with a robust background in customer service, telemarketing, and virtual assistance. My experience spans several years, during which I have honed my skills in data annotation, fraud audits, and training. I am passionate about enhancing service quality and efficiency, ensuring that every customer interaction is optimized for success.

At Scale.API, I have been instrumental in conducting data annotation and quality assurance, reviewing corrected data for fraud audits. My previous roles in talent acquisition and customer service have equipped me with the ability to analyze data effectively and prevent fraud in fast-paced environments. I thrive on challenges and am committed to delivering exceptional results in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance / Fraud Prevention Specialist

Current

Scale.API

May 2019 - Present (6 years)

Conducting data annotation and quality assurance. Reviewing corrected data from quality assurance for fraud audits.

Quality Assurance Data Analysis Customer Service

Talent Acquisition Specialist / Product Training

Alico’s Outsourcing

May 2019 - Jan 2020 (8 months)

Filtering applicants for customer service roles. Training new hires on customer service protocols and telemarketing.

Talent Acquisition Training Customer Service Telemarketing Quality Assurance

Customer Service / Telemarketing

Support Zebra

Jan 2018 - Feb 2018 (1 month)

Handled inbound and outbound customer calls, assisted customers with product inquiries, and conducted outbound calls to promote products/services.

Customer Service Telemarketing

Fraud Prevention Specialist / Escalations / Quality Assurance

Teleperformance

Jan 2018 - May 2019 (1 year 4 months)

Handling escalated calls related to online orders and conducting audits on processed orders for fraud prevention.

Fraud Prevention Quality Assurance Customer Service

Education

Degrees, certifications, and relevant coursework

University of Science and Technology of Southern Philippines

Bachelor of Science, Mechanical Technology

2009 - 2014

Bachelor of Science in Mechanical Technology, focusing on the principles of mechanical systems, design, and technology applications. Developed skills in data analysis and quality assurance through various projects and coursework.