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Jhovanne Alapar

@jhovannealapar

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Customer-focused fraud analyst and experienced customer service professional.

Philippines

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What I'm looking for

I seek a role where I can apply fraud analysis and customer service expertise, grow into leadership, and contribute to a collaborative, quality-driven team.

I am a customer-focused professional with hands-on experience across customer service, fraud analysis, and graphic design. I have progressed from front-line roles as a barista and customer representative to subject matter expert and interim team leader, and currently work as a Consumer Banking - Fraud Analyst.

My background includes internships in graphic design and academic distinction in broadcast communication, graduating magna cum laude. I have a track record of awards in web design and media-related competitions, and consistent academic recognition as a President's Lister.

I bring strong communication skills, leadership experience in operations and training, and a demonstrated commitment to quality and accuracy in customer-facing and analytics roles.

Experience

Work history, roles, and key accomplishments

Current

Consumer Banking Fraud Analyst

Current

JPMorgan Chase Bank

Feb 2025 - Present (11 months)

Investigates consumer banking transactions for fraud patterns and mitigates risk through analysis and escalation as part of the fraud operations team starting Feb 2025.

Fraud Detection Transaction analysis Risk Assessment Case Management Reporting

Customer Representative / SME / Interim Team Leader

Telus International Philippines

Mar 2023 - Feb 2025 (1 year 11 months)

Progressed from Customer Representative to Subject Matter Expert and Interim Team Leader, mentoring staff and improving process adherence while supporting client operations from Mar 2023 to Feb 2025.

Coaching Quality Assurance Escalation Management Process Improvement Customer Service Team Leadership

Graphics Designer Intern

Inquirer Interactive, Inc.

Sep 2023 - Nov 2023 (2 months)

Designed visual assets for digital publications and supported multimedia projects during a short-term internship from Sep 2023 to Nov 2023.

Graphic Design Adobe Photoshop Adobe Illustrator Digital Content Branding

Customer Representative

iQor Dasmariñas

Nov 2021 - Feb 2023 (1 year 3 months)

Provided customer support and issue resolution for client accounts, meeting performance metrics while handling high call volumes from Nov 2021 to Feb 2023.

Customer Support Call Center Operations CRM Troubleshooting Communication

Barista / Cashier

Sugarcube Café and Lounge

Mar 2019 - Apr 2020 (1 year 1 month)

Operated point-of-sale and prepared beverages for a high-volume café, maintaining service speed and cash accuracy during peak shifts from Mar 2019 to Apr 2020.

Customer Service Cash Handling Food Safety Time Management

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor of Arts, Broadcasting

2020 - 2024

Grade: Magna Cum Laude

Activities and societies: Consistent President's Lister; DokyuBata 2024 Finalist; Sikat Awards Best TV Show Concept 2022

Completed a Bachelor of Arts in Broadcasting with academic honors (Magna Cum Laude).

Emiliano Tria Tirona Memorial National Integrated High School

High School Diploma, Journalism

2014 - 2020

Activities and societies: National Schools Press Conference 4th Place Best Web Design 2019; Regional Schools Press Conference 1st Place Best Web Design 2020

Completed secondary education in the Humanitarian and Social Sciences - Journalism strand.