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Francis Erick Mahinay

@franciserickmahinay

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Versatile professional with expertise in GVA, Back Office Operations, Fraud and Data Analysis.

Philippines

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What I'm looking for

Seeking a challenging role that leverages my skills in talent acquisition onboarding, virtual assistance, and data analysis to drive business growth and improvement.

As a seasoned professional in customer service, back office operations, fraud analysis, and talent acquisition onboarding, I excel in fast-paced environments. I have a proven track record in resolving customer issues, optimizing onboarding processes, and preventing fraud, positively impacting any organization.

My career has honed my communication, problem-solving, and data analysis skills, enabling effective collaboration with cross-functional teams and driving business growth. My talent acquisition onboarding experience ensures a seamless integration for new hires.

Committed to continuous learning and improvement, I stay updated with industry trends and best practices to maintain relevant and effective skills in today's rapidly changing business landscape.

Experience

Work history, roles, and key accomplishments

Talent Acquisition Onboarding Specialist

Alorica

Oct 2022 - Apr 2023 (6 months)

Conducted pre-employment orientations, managed new hire paperwork, and collaborated with HR to create onboarding materials. Coordinated logistics for new hire training sessions and acted as a point of contact for new hires.

Talent Acquisition Onboarding Customer Service Back Office Operations Fraud Analysis

Guest Experience Specialist

24-7 Intouch PH Inc.

Oct 2021 - Jul 2022 (9 months)

Provided outstanding customer service, addressed guest inquiries, and cultivated a warm and welcoming environment. Demonstrated quick problem-solving abilities and established positive relationships with patrons.

Customer Service Power BI Oracle Salesforce Zendesk Communication Skills Problem Solving

General Virtual Assistant/Data Analyst

Contact Solutions

Nov 2017 - Oct 2021 (3 years 11 months)

Developed and maintained automated dashboards, collaborated with cross-functional teams, and conducted thorough data cleaning and validation. Provided actionable recommendations based on data analysis.

Data Analysis MS Office Power BI Salesforce Communication Skills Risk Management

Fraud Analyst

ePerformax Contact Center

Jun 2014 - Sep 2017 (3 years 3 months)

Conducted thorough investigations, monitored transactional data, and collaborated with law enforcement and internal teams to enhance overall security measures.

Fraud Analysis Risk Management Data Analysis