Tauffey Rivera
@tauffeyrivera
Passionate leader driving people growth and development through coaching and feedback.
PhilippinesWhat I'm looking for
As a seasoned professional with a strong background in fraud prevention and operations management, I excel in driving people growth and development through coaching and feedback. With a proven track record of pioneering new lines of business and leading teams to achieve business targets, I am a results-driven leader who thrives in fast-paced environments.
Throughout my career, I have developed a unique blend of skills, including data analysis, project management, and training and development. My expertise in MS Office tools, particularly MS Excel, has enabled me to generate reports and develop trackers that drive business growth.
I am a passionate leader who is committed to developing and implementing process guides and improvements that mitigate potential dollar loss and enhance overall business performance. With a strong understanding of financial laws and regulations, I am well-equipped to lead teams and drive business success.
Experience
Fraud & Claims Ops Associate Manager, SAVP
WELLS FARGO INT’L SOLUTIONS, LLC- PHILIPPINES
Oct 2022 - Present (1 year 7 months)
Pioneered new line of business, supervising 16-17 online fraud specialists & team leads. Developed & maintained working files and trackers, and generated reports for business review to senior leadership and business partners.
Research/Remediation Analyst 3
WELLS FARGO INT’L SOLUTIONS, LLC- PHILIPPINES
Jan 2018 - Aug 2020 (2 years 7 months)
Pioneered a group of subject matter experts, assisted leadership to facilitate new hire process training or upskilling and providing feedback to focus agents.
Collections Associate 1
CONVERGYS PHILIPPINES
Jul 2014 - Jan 2016 (1 year 6 months)
Worked with credit card clients to assess their financial situations and negotiated terms of repayment.
Research/Remediation Analyst 2
WELLS FARGO INT’L SOLUTIONS, LLC- PHILIPPINES
Jan 2016 - Jan 2018 (2 years)
Supported fraud prevention team to mitigate risks through effective authentication of customers.
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