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Create a company profile to connect with top remote employees.
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I am a Delivery Team Lead driving customer success, e-commerce and SaaS performance.
Experience
Delivery Team Lead
Influx
Dec 2021 - Jul 2025 (3 years 7 months)
Delivery Team Lead
Influx
Dec 2021 - Jul 2025 (3 years 7 months)
SAAS Agent - Customer Service
Influx
Feb 2020 - Dec 2021 (1 year 10 months)
SAAS Agent - Customer Service
Influx
Feb 2020 - Dec 2021 (1 year 10 months)
Customer Service & Sales Support
JN Bank - Total Credit Services
Sep 2016 - Aug 2019 (2 years 11 months)
TISenior customer support specialist with strong CRM, QA, and remote team leadership experience.
Experience
Sr. Customer Support Specialist
The Savings Group
May 2025 - Present (6 months)
Data Entry Specialist
Medical Licensing LLC
Feb 2024 - Jan 2025 (11 months)
Customer Service Representative
Resourceful customer service and virtual operations specialist driving efficiency and client success.
Experience
COBlended Support Agent
Concentrix
Feb 2024 - Jul 2025 (1 year 5 months)
Virtual Assistant / Recruiter
Remote U.S.-based Company
Jan 2022 - Aug 2024 (2 years 7 months)
Remote Sales Agent
Yeetiq International
Customer service professional focused on solving problems and delivering excellent client support.
Experience
Customer Service Representative
876Bookings
Jan 2021 - Sep 2022 (1 year 8 months)
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RMI'm a dedicated remote customer support pro skilled in technical troubleshooting and scheduling.
Experience
Coffee Machine Technician
Concentrix
Jan 2022 - Present (3 years 10 months)
Scheduler, COVID-19 Vaccines
Ibex Global
Jan 2021 - Jan 2022 (1 year)
Customer Service Representative
Sutherland Global
Experienced English teacher passionate about language and communication.
Experience
English Conversation Teacher
The Salvation Army
Mar 2021 - Present (4 years 8 months)
English as Second Language Teacher
Engoo
Mar 2021 - Present (4 years 8 months)
Assistant Language Teacher
LRBilingual virtual assistant and content specialist with 5+ years' experience.
Experience
HIFrench Brand Advocate
Hisense
Oct 2023 - Present (2 years 1 month)
Social Media Manager
Helen’s Jerk Story
May 2023 - May 2023 (0 months)
Personal Assistant
Remote customer support and virtual assistant skilled in admin, data entry, and Google/Microsoft suites.
Experience
Remote Support Specialist
Self-Employed
MTExperienced virtual associate specializing in customer support and management.
Experience
Customer Care Problem-Solving Administrator
Mary Bank Academy of the Arts
Jan 2016 - Apr 2024 (8 years 3 months)
Senior Operational Support Specialist
Varsity Tutors
Jun 2023 - Jan 2025 (1 year 7 months)
Senior Customer Support Rep/Team Lead
Jamaica20k-40k USD
I’m a dedicated customer service professional with of hands-on experience in retail, e-commerce...
Experience
Sales Representative
Maxie Department Store
Mar 2023 - Nov 2024 (1 year 8 months)
Experienced sales and customer-support professional with proven team leadership and results.
Experience
Promotions & Sales Representative
Gomez Lee
Mar 2024 - Mar 2025 (1 year)
Team Lead, Direct Sales
Digicel Jamaica
Feb 2022 - Mar 2023 (1 year 1 month)
Technical Support & Sales
Flow Jamaica
Feb 2022 - Feb 2022 (0 months)
TMDriven customer service specialist
Experience
Squad Lead
Invisible Technologies
Mar 2023 - Present (2 years 8 months)
Social Media Manager & Personal Assistant
Mortimer (Reggae Recording Artist)
Dec 2015 - Dec 2022 (7 years)
Customer Care Consultant
DBDedicated customer service associate with strong problem-solving skills.
Experience
Customer Service Associate
Surherlandglobal Services
Dec 2018 - Apr 2024 (5 years 4 months)
MSCustomer support and fraud prevention specialist skilled in remote technical troubleshooting and CRM systems.
Experience
Order Processing Specialist
SSG Jamaica
May 2025 - Aug 2025 (3 months)
Fraud & Retention Specialist
SSG Jamaica
Aug 2024 - May 2025 (9 months)
Data Entry Specialist
Confidential E-Commerce Client
I am an experienced IT support specialist focused on technical customer success.
Experience
Tier 1 Technical Support Engineer
Nearshore Inbound Call Experts
Jan 2021 - Jan 2024 (3 years)
Tier 2 Technician
Nearshore Inbound Call Experts
Jan 2018 - Jan 2021 (3 years)
Satisfaction Technical Support Agent
Nearshore Inbound Call Experts
Jan 2014 - Jan 2018 (4 years)
JMDedicated customer service professional with strong problem-solving skills.
Experience
Customer Support Onboarding Specialist
IBEX Global
Oct 2023 - Nov 2024 (1 year 1 month)
Customer Service Agent
IBEX Global
Jan 2023 - Nov 2024 (1 year 10 months)
JGDedicated Customer Service & Technical Support Specialist with 5+ years experience.
Experience
Technical Support Specialist
Teletech
Jan 2024 - Present (1 year 10 months)
Office Administrator
FEDIM Surveying
Jan 2022 - Present (3 years 10 months)
RWDedicated Customer Service Agent with expertise in exceptional service delivery.
Experience
Customer Service Agent
Sagility
Sep 2022 - Present (3 years 2 months)
Customer Service Agent
VXI Global
May 2022 - Sep 2022 (4 months)
Security Guard
Atlas Protection Limited
Customer service and sales development pro driving retention and revenue through CRM expertise.
Experience
ZACustomer Service Representative
Zappos
Jan 2023 - May 2025 (2 years 4 months)
Sales Representative
Quick Sales Auto Ltd
May 2021 - Jan 2023 (1 year 8 months)
Sales Associate
Janett Reid Store
Apr 2020 - Apr 2021 (1 year)
Experienced Medical Assistant and Customer Service Representative with 8+ years.
Experience
Customer Support Representative
Brunt work Impiricus
Jul 2024 - Present (1 year 4 months)
Customer Service Representative / Medical Assistant
Christiana Health Centre
Jan 2022 - Jun 2024 (2 years 5 months)
Ibex Global
Feb 2023 - Jan 2024 (11 months)
Sales Representative
Singer Jamaica Limited
Dec 2022 - Jan 2023 (1 month)
Customer Service Representative
Ibex Global
Jun 2021 - Nov 2022 (1 year 5 months)
Apr 2023 - Jan 2024 (9 months)
IGTechnical Support Representative
Ibex Global
Oct 2021 - Apr 2023 (1 year 6 months)
Lifeguard (Volunteer)
Heart Trust
Jan 2019 - Oct 2021 (2 years 9 months)
Jan 2019 - Jan 2021 (2 years)
Customer Service Representative
Alorica
Jan 2018 - Jan 2019 (1 year)
Cashier
K&M Meat & Groceries
Jan 2016 - Jan 2018 (2 years)
Borderlink Inc. Ltd
Mar 2019 - Present (6 years 8 months)
Assistant Language Teacher
Interac
Mar 2018 - Present (7 years 8 months)
BPO Customer Engagement Trainer
HEART Trust NTA
Sep 2017 - Present (8 years 2 months)
Bounty Rae Collection Agency
May 2022 - Apr 2023 (11 months)
Bilingual Tax Advisor
Canadian Benefits Association
Jan 2021 - Apr 2022 (1 year 3 months)
UPFreelance Writer
Upwork
Jan 2019 - Dec 2021 (2 years 11 months)
Influx
Jan 2020 - Jan 2023 (3 years)
Customer Service Agent
Sutherland Global
Jan 2019 - Feb 2022 (3 years 1 month)
Sutherland Global Services
Jan 2014 - Apr 2015 (1 year 3 months)
Technical Engagement Specialist
ACCENT Marketing Jamaica Limited
Aug 2011 - Jan 2014 (2 years 5 months)
Subject Matter Expert / Team Lead
E-Services Group Intl. / ACS A Xerox Company
Jun 2008 - Jul 2011 (3 years 1 month)
Oct 2024 - Feb 2025 (4 months)
Telecommunications Specialist
Concentrix Jamaica
Feb 2021 - Aug 2024 (3 years 6 months)
IT Help Desk Support
Freelance
Jan 2022 - Dec 2023 (1 year 11 months)
Networking Technician
Jamaica Defence Force
Jan 2013 - Jan 2014 (1 year)
Computer Technician
K-Web Media Tech
Jan 2010 - Jan 2011 (1 year)
Healthcare Associate
EXL Service Iloilo
Jan 2021 - Present (4 years 10 months)
Customer Service Representative
iQor Iloilo
Jan 2018 - Present (7 years 10 months)
Healthcare Associate
HGS Iloilo
Jan 2017 - Present (8 years 10 months)
Jan 2022 - Apr 2022 (3 months)
Customer Service Associate
Stewart Auto Paint
Jan 2018 - Mar 2020 (2 years 2 months)
Customer Service Representative
Sutherland Global Services
Jun 2019 - Jan 2022 (2 years 7 months)
Office Administration / Medical Assistant
Hanson’s Medical Centre
Aug 2016 - May 2019 (2 years 9 months)
