Shauntol Stephenson

Supported conversational practice with four adults via Zoom four times per month for each student. Chose difficult concepts and discussion topics, which was an excellent time for me as a teacher.

Conducted personal one-on-one English conversation practice, mechanics of English studies, exam preparation, and essay-type discussions online via Skype with students of all ages, countries, and levels. Provided a thrilling and delightful learning experience.

Worked as T2 with JHS JTEs, assisting with lesson delivery, lesson planning, classroom management, and out-of-classroom activities. Contributed to effective language instruction.

Worked as T1 and T2 ALT with ES, JHS, and HS JTEs, focusing on reading, writing, comprehension, and oral communication as prescribed by the BOE curriculum. Served as a happy ALT and cultural ambassador to many students and different schools.

Responsible, with a co-trainer, for the Customer Engagement theory and practical skills training for 450 trainees under the HEART Trust NTA training (level 2) initiative. Successfully delivered comprehensive training programs.

Served as a CSR agent primarily via phone and email communication, providing 'Wow' experiences to customers as a 'Brand Warrior'. Awarded as the Top New Incoming Performer for outstanding service.

Assisted with and participated in Accent Neutralization Training for one week, gaining the ability to carry out the entire training independently. Contributed to enhancing communication skills.

Performed secretarial duties including coordinating meetings, flights, events, and representation for Jamaican and overseas diplomats. Supported diplomatic affairs at the Ministry office.

As a top-performing Senior Agent, assisted with the Nesting stage of training batches, including side-by-side coaching and support. Contributed to the successful onboarding of new trainees.

Provided customers with winning experiences as a phone, email, and chat agent. Consistently ranked among top performers for outstanding call quality, handle time, and customer satisfaction, also awarded for excellent attendance.

Pursued a Bachelor of Science degree with a major in International Relations. Minors included Management Studies and Political Science, providing a comprehensive understanding of global affairs and organizational dynamics.

Completed an Associate Degree, focusing on four CAPE subjects: Law, Biology, Communication Studies, and Sociology. This program provided a strong foundation in diverse academic disciplines.

Earned a Diploma by successfully completing eleven (11) CXC subjects. This foundational education covered a broad range of subjects.