Open to opportunities

Kimmon Hendricks

@kimmonhendricks

Message

Experienced sales and customer-support professional with proven team leadership and results.

Jamaica

Message

What I'm looking for

I seek a sales or customer-facing role where I can lead or support teams, exceed targets, improve customer engagement, and contribute to revenue growth.

I am an experienced sales professional and customer service specialist with over 11 years in tech support, direct sales, promotions, and team leadership. I consistently meet targets, have been awarded for outstanding parish sales performance, and have led teams to deliver excellent customer experiences.

I focus on improving customer engagement and expanding marketing efforts to grow revenue; I prioritize first impressions, product knowledge, and tailored approaches to different customers to drive repeat business and build a strong client base.

Experience

Work history, roles, and key accomplishments

Promotions & Sales Representative

Gomez Lee

Mar 2024 - Mar 2025 (1 year)

Led in-store promotions and marketing for Nestlé brands, achieving multiple parish-level awards as top sales representative and driving outstanding sales performance.

Sales Retail Marketing Merchandising Reporting Customer Engagement

Team Lead, Direct Sales

Digicel Jamaica

Feb 2022 - Mar 2023 (1 year 1 month)

Managed a team of ~17 agents in direct sales, setting targets, ensuring performance and coaching agents to maintain high-quality customer service and meet sales goals.

Team Leadership Direct Sales Target Management Coaching Performance Monitoring Customer Service

Technical Support & Sales

Flow Jamaica

Feb 2022 - Feb 2022 (0 months)

Delivered technical support and direct sales during a short-term tenure, resolving customer issues and providing follow-up care to ensure ongoing service reliability.

Technical Support Sales Troubleshooting Communication Time Management

Customer Service Agent

Sutherland Global

Jan 2019 - Feb 2022 (3 years 1 month)

Provided customer and technical support, resolving issues and delivering consistent five-star service that improved customer satisfaction and retention.

Customer Support Technical Support Troubleshooting CRM Communication Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Bellefield High School

High School Diploma, Business Studies

2002 - 2006

Grade: CXC: Social Studies (2), Principles of Business (3), English Language (3)

Completed five years at Bellefield High School with studies in Business Studies and completed CXC subjects including Social Studies, Principles of Business, and English Language.