Leesha User
@leeshauser
Customer service and sales development pro driving retention and revenue through CRM expertise.
What I'm looking for
I am a results-driven customer service and sales development professional with over six years of experience delivering exceptional customer experiences and generating qualified leads for high-growth companies.
I consistently exceed KPIs, maintaining CSAT scores above 90% (95%+ at Zappos), improving First Call Resolution by 18%, and achieving a 30% lead-to-sale conversion rate while closing deals valued at $15K+ monthly.
I am experienced managing CRM systems and tools including Salesforce, HubSpot, Zendesk, Freshdesk, and Gorgias, and I use Slack, Google Workspace, Microsoft 365, Asana, and Trello to optimize workflows and collaboration.
I thrive in remote environments, resolve complex escalations, drive upsell and cross-sell opportunities, and focus on process improvement and relationship building to increase client retention and revenue growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Zappos
Jan 2023 - May 2025 (2 years 4 months)
Managed 50+ daily customer inquiries via phone, chat, and email using Zendesk, achieving CSAT of 95%+ and improving First Call Resolution by 18%. Collaborated with sales to identify upsell opportunities, increasing average order value by 12% while maintaining AHT under 6 minutes.
Sales Representative
Quick Sales Auto Ltd
May 2021 - Jan 2023 (1 year 8 months)
Generated and qualified inbound/outbound leads using HubSpot, achieving a 30% lead-to-sale conversion and consistently exceeding monthly sales quotas by 15%. Conducted product demonstrations via Zoom and closed deals valued at $15K+ monthly, driving a 25% increase in repeat business.
Sales Associate
Janett Reid Store
Apr 2020 - Apr 2021 (1 year)
Handled customer inquiries and processed orders through Freshdesk, implementing follow-up strategies that improved customer retention by 20% and maintained accurate client records in CRM. Supported order status updates and ensured timely fulfillment.
Customer Service Associate
Stewart Auto Paint
Jan 2018 - Mar 2020 (2 years 2 months)
Oversaw daily store operations, processed purchase orders and managed inventory while training and mentoring 5+ staff to improve sales performance and service quality. Maintained consistent customer satisfaction scores above 90%.
Education
Degrees, certifications, and relevant coursework
Seaforth High School
High School Diploma, Secondary Education
Completed secondary education at Seaforth High School in St. Thomas, Jamaica.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Leesha?
You can contact Leesha and 90k+ other talented remote workers on Himalayas.
Message LeeshaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
