Alexia Chalmers

Managed Sales and eCommerce client service delivery, consistently meeting and exceeding performance, output, and quality objectives while leading root-cause analysis and resolution of recurring issues. Influenced company-wide team leadership practices through training and cross-functional collaboration.

Managed Sales and ECommerce clients to establish and consistently exceed service delivery objectives in performance, output, and quality; led root-cause analysis and implemented improvements to elevate agent performance and client satisfaction.

Handled 120+ customer interactions per day via email and chat, delivering personalized support to improve retention and collaborated with a 50+ employee team to optimize inquiry-handling processes.

Handled 120+ customer interactions per day via email and chat, delivering personalized, friendly support to drive retention. Collaborated with a team of up to 50 employees to develop efficient inquiry-handling methods and improve service throughput.

Delivered exceptional customer service and sales support, conducting client follow-ups and outreach that contributed to customer base expansion. Maintained accurate customer documentation and assisted onboarding to ensure compliance and smooth client experiences.

Provided exceptional customer service and supported sales efforts through client follow-ups, outreach for referrals, and accurate documentation, contributing to customer base expansion and compliant onboarding.

Provided world-class customer support and sales advice to online sellers, troubleshooting issues and building rapport to improve seller performance. Advised on strategies to increase sales and resolve common operational errors.

Provided advice and world-class customer service to online sellers to increase sales and resolve common issues, improving seller-customer rapport and troubleshooting workflows.

Activities and societies: 4 passes

Completed Certificate in Business Studies at Mona High School in Kingston, Jamaica, achieving 4 passes (Sept 2012–July 2014).

Activities and societies: 9 passes

Completed High School Diploma at Holy Childhood High School in Kingston, Jamaica, achieving 9 passes (Sept 2007–July 2012).