Open to opportunities

Rohan Williams

@rohanwilliams

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Dedicated Customer Service Agent with expertise in exceptional service delivery.

Jamaica

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What I'm looking for

I am looking for a role that allows me to grow, contribute to a team, and enhance customer satisfaction.

I am a dedicated Customer Service Agent with proven expertise in delivering exceptional service through strong oral communication skills and proficient computer skills, particularly in Microsoft Office. My technical knowledge enables me to efficiently resolve customer inquiries and enhance their experience. I excel in navigating complex situations, ensuring customer satisfaction, and fostering loyalty.

My commitment to continuous improvement and attention to detail drives my ability to support team goals and contribute positively to organizational success. I am eager to leverage my skills to benefit a dynamic team and continue my professional growth within the company.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Sagility

Sep 2022 - Present (2 years 9 months)

Currently working as a Customer Service Agent, specializing in inbound and outbound calls, assisting customers with their medications and medical plans.

Customer Service Outbound Calling Communication Skills

Customer Service Agent

VXI Global

May 2022 - Sep 2022 (4 months)

As a Customer Service Agent, I specialized in inbound customer service and technical support, addressing customer concerns and providing exceptional service related to mobile issues.

Customer Service Technical Support Problem Solving Communication Skills

Security Guard

Atlas Protection Limited

Jan 2022 - Apr 2022 (3 months)

Responsible for guarding persons and their assets from harm and/or theft, ensuring safety and security.

Security Risk Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Excelsior High School

CAPE, Business and Communication

2020 - 2021

Pursued Caribbean Advanced Proficiency Examinations (CAPE) with a focus on Entrepreneurship and Communication Studies, enhancing skills in oral communication and technical knowledge.

Yallahs High School

High School Diploma, General Studies

2015 - 2020

Completed high school education with a focus on various subjects including English, Mathematics, Information Technology, and Social Studies, while also obtaining CXC certificates.