Tka McPherson

As a seasoned customer service specialist with over ten years of experience, I am eager to transition into Customer Success. With a strong foundation in customer service, excellent interpersonal skills, and a deep understanding of customer needs, I am committed to leveraging my experience to drive customer satisfaction, retention, and revenue growth in a customer-centric organization.

Throughout my career, I have demonstrated exceptional leadership skills, having led teams to meet production targets, created and maintained performance reports, and hosted weekly squad syncs to address concerns and share updates. I have also honed my technical skills, including AI data training, technical troubleshooting, and problem-solving.

I am a collaborative and adaptable individual with excellent communication skills, emotional intelligence, and a strong ability to build relationships. I am confident that my skills and experience make me an ideal candidate for a Customer Success role.