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Lauren Ramgolam

@laurenramgolam

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Bilingual virtual assistant and content specialist with 5+ years' experience.

Jamaica

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What I'm looking for

I seek remote roles leveraging bilingual communication, translation, and content management with collaborative teams that value accuracy, brand voice, and opportunities for growth.

I am a resourceful bilingual professional fluent in English and French, with over five years of experience providing virtual assistance, content writing, translation, and social media management. I deliver high-quality creative support across client communications, brand content, and academic and technical writing.

In my recent roles I provided French-language customer support for Hisense, managed social content and engagement for Helen’s Jerk Story, and served as a personal assistant to a CEO handling scheduling, confidential documents, and client liaison work. I focus on clear, brand-consistent communication and efficient coordination with technical teams.

As a bilingual tax advisor and freelance writer/translator, I simplified complex information for clients, translated and proofread materials in French and Spanish, and produced blog and academic content. I use tools like Canva, Google Workspace, Microsoft Office, Notion, and basic CapCut to plan and execute content strategies.

I am driven by delivering accurate translations, engaging storytelling, and dependable administrative support. I bring cross-cultural experience from teaching in France and ongoing academic study in French and Spanish at the University of the West Indies.

Experience

Work history, roles, and key accomplishments

Current

French Brand Advocate

Current

Hisense

Oct 2023 - Present (2 years 2 months)

Provide French-language customer support across phone, chat, and email, translate product information, and coordinate with technical teams to resolve service requests while maintaining brand tone and consistency.

Customer Support French CRM Technical Troubleshooting Email Communication Phone Support Brand Voice

Social Media Manager

Helen’s Jerk Story

May 2023 - May 2023 (0 months)

Designed and scheduled promotional content using Canva, managed weekly Instagram posts, responded to customer queries, and increased profile engagement through story-driven content.

Social Media Management Content & Design Canva Instagram Community Engagement Content Strategy

Personal Assistant

Bounty Rae Collection Agency

May 2022 - Apr 2023 (11 months)

Provided executive administrative support including scheduling, email management, document preparation, client liaison duties, and handling confidential business documents.

Calendar Management Administrative Support Scheduling Communication Microsoft Office

Bilingual Tax Advisor

Canadian Benefits Association

Jan 2021 - Apr 2022 (1 year 3 months)

Assisted French-speaking clients with tax and disability benefits queries, translated official documents, and simplified complex tax information to improve client understanding and satisfaction.

Tax Advisory French Client Communication Phone Support Customer Education

Freelance Writer

Upwork

Jan 2019 - Dec 2021 (2 years 11 months)

Delivered blog articles, summaries, translations, proofreading, and editing across academic, technical, and creative subjects for remote clients.

Content Writing Translation Proofreading Editing Client Communication Remote Collaboration Technical Writing

English Teacher

Philippe Lamour High School

Sep 2018 - May 2019 (8 months)

Created interactive English lessons for French-speaking students, led cultural events as a Jamaican ambassador, and organized extracurricular activities to enhance language learning.

Lesson planning Classroom Management Curriculum Development Student Engagement Translation

Education

Degrees, certifications, and relevant coursework

University of the West Indies

Bachelor of Arts, French & Spanish

Activities and societies: Minor in International Relations; translation work for academic presentations; language and cultural events participation.

Pursuing a Bachelor of Arts in French and Spanish with a minor in International Relations; coursework focused on language proficiency and international studies.