Amanda Johnson
@amandajohnson
Customer service professional focused on solving problems and delivering excellent client support.
What I'm looking for
I am an honest, hardworking customer service professional with experience supporting customers remotely and maintaining positive, empathetic, and professional interactions across channels. I consistently process orders, handle inquiries, acknowledge and resolve complaints, and keep accurate records of interactions.
I bring strong communication, active listening, and problem-solving skills, and I am adaptable and detail-oriented in following procedures and improving customer service processes. I collaborate with colleagues to coordinate responses and provide feedback on operational efficiency.
I am motivated to contribute to a Sales, Customer Service, or Tech Support team, willing to work beyond normal hours when required, and committed to helping an organization grow by delivering high-quality customer support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
876Bookings
Jan 2021 - Sep 2022 (1 year 8 months)
Provided remote customer support handling inquiries, processing orders and resolving complaints to ensure customer satisfaction; maintained records and coordinated with colleagues to improve service processes.
Education
Degrees, certifications, and relevant coursework
Kingston YWCA
2016 - 2018
Completed an educational program at Kingston YWCA between 2016 and 2018 focused on personal and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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