TITiffani Ingram
@tiffaniingram1
Senior customer support specialist with strong CRM, QA, and remote team leadership experience.
JamaicaWhat I'm looking for
I am a senior customer support specialist with 7+ years of experience delivering technical and administrative support across CRM platforms including Zendesk and Salesforce. I have led teams, managed escalations, improved processes through quality assurance and audits, and consistently focused on boosting customer satisfaction in remote and hybrid environments.
My work history spans ticketing, data entry, scheduling, and compliance with sensitive-data guidelines, with measurable success in onboarding, SLA compliance, and cross-functional collaboration. I bring attention to detail, experience with multiple communication and project-management tools, and a proven ability to handle complex customer issues while maintaining documentation and confidentiality.
Experience
Work history, roles, and key accomplishments
Sr. Customer Support Specialist
The Savings Group
May 2025 - Present (6 months)
Deliver proactive customer support and manage onboarding while monitoring service quality through audits and customer feedback to improve processes and satisfaction.
Data Entry Specialist
Medical Licensing LLC
Feb 2024 - Jan 2025 (11 months)
Managed customer inquiries and background check verification via email and ticketing systems, scheduled appointments, and maintained confidential, accurate records for medical professionals.
Customer Service Representative
Ibex Global
Feb 2023 - Jan 2024 (11 months)
Supervised and coached agents, handled complex customer issues via ticketing and inbound calls, and managed escalations and SLA compliance using Zendesk.
Sales Representative
Singer Jamaica Limited
Dec 2022 - Jan 2023 (1 month)
Provided in-person customer support during peak season, handled cash transactions, managed stock inquiries, and executed upselling to increase store revenue.
Customer Service Representative
Ibex Global
Jun 2021 - Nov 2022 (1 year 5 months)
Responded to customer concerns via Zendesk and inbound phone support, handled order tracking, refunds, and account queries while ensuring follow-ups to confirm resolution.
Customer Experience Associate
Conduent Jamaica Limited
Oct 2020 - Jun 2021 (8 months)
Managed healthcare-related queries using CRMs and ticketing platforms, processed insurance claims, and maintained HIPAA-compliant handling of sensitive client data.
Education
Degrees, certifications, and relevant coursework
Distinction College
City and Guilds qualifications, Various vocational and IT subjects
2025 -
Enrolled in City and Guilds Stage 3 courses in Mathematics and English and pursuing certifications in Office Administration, Information Technology, and Electronic Document Preparation and Management.
Jonathan Grant High School
High School Diploma, Secondary Education
2010 - 2015
Completed secondary education and received a High School Diploma in 2015.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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