Ronaldo Bailey

Provided multichannel voice and chat support for Nespresso, achieving high customer satisfaction and first-contact resolution across simultaneous chats and calls.

Delivered end-to-end recruitment and virtual assistant services for overseas roles, reducing time-to-hire by 20% and improving remote onboarding efficiency.

Exceeded sales targets on timeshare accounts through consultative selling and relationship building, consistently ranking among top revenue-generating agents.

Supported Ring Doorbell and Ulta Beauty customers with technical troubleshooting, maintaining a 95% issue-resolution rate through clear and empathetic communication.

Monitored pool safety and enforced regulations to ensure swimmer safety during volunteer service.

Prepared baked goods and restocked inventory to maintain store supply and presentation during a seasonal assignment.

Assisted with lesson planning, grading, and student engagement, fostering a nurturing classroom environment that encouraged participation and early learning.

Completed High School Diploma with coursework including Business Administration and general secondary education.

Completed School Leaving Certificate at Maxfield Park Primary.