Moesha Thompson

I am a highly motivated virtual associate with over 5 years of experience in providing exceptional support to clients. My expertise lies in customer service and client relationship management, where I have honed my skills in managing calendars, organizing meetings, and handling confidential documents. I pride myself on my exceptional communication and interpersonal skills, which enable me to work effectively both independently and as part of a team.

Throughout my career, I have taken on various roles, including Senior Operational Support Specialist and Senior Customer Support Representative. In these positions, I have successfully monitored class sessions, scheduled appointments, and provided feedback to team members to ensure high standards of service. My proficiency in tools such as Zendesk, Intercom, and Microsoft Office has allowed me to streamline processes and enhance customer satisfaction.