Open to opportunities

Deno Bad

@denobad

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Dedicated customer service associate with strong problem-solving skills.

Jamaica

Message

What I'm looking for

I am looking for a challenging role where I can utilize my skills to contribute to team success and enhance customer satisfaction.

I am a committed customer service associate with over five years of experience in providing exceptional support to clients. My role at Sutherland Global Services has honed my ability to assist customers through various channels, including phone and chat, addressing their concerns and ensuring satisfaction with their purchases.

Throughout my career, I have developed strong technical troubleshooting skills, enabling me to assist customers with device-related issues effectively. I pride myself on being hardworking, resourceful, and dedicated to delivering high-quality service. My passion for problem-solving and eagerness to learn continuously drives me to contribute positively to my organization.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Surherlandglobal Services

Dec 2018 - Apr 2024 (5 years 4 months)

As a Customer Service Associate, I provided assistance via phone and chat to clients with complaints about orders and general inquiries regarding products purchased from Amazon. I also performed technical troubleshooting for customers experiencing issues with their devices.

Customer Service Technical Troubleshooting Communication Problem Solving Analytical Thinking Reliability Dedication

Education

Degrees, certifications, and relevant coursework

Edwin Allen High School

Caribbean Secondary Education Certificate, General Education

2009 - 2014

Completed the Caribbean Secondary Education Certificate (CSEC) with subjects including English Language, Mechanical Engineering, Religious Education, Mathematics, and Technical Drawing.