DBDeno Bad
@denobad
Dedicated customer service associate with strong problem-solving skills.
JamaicaWhat I'm looking for
I am a committed customer service associate with over five years of experience in providing exceptional support to clients. My role at Sutherland Global Services has honed my ability to assist customers through various channels, including phone and chat, addressing their concerns and ensuring satisfaction with their purchases.
Throughout my career, I have developed strong technical troubleshooting skills, enabling me to assist customers with device-related issues effectively. I pride myself on being hardworking, resourceful, and dedicated to delivering high-quality service. My passion for problem-solving and eagerness to learn continuously drives me to contribute positively to my organization.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Surherlandglobal Services
Dec 2018 - Apr 2024 (5 years 4 months)
As a Customer Service Associate, I provided assistance via phone and chat to clients with complaints about orders and general inquiries regarding products purchased from Amazon. I also performed technical troubleshooting for customers experiencing issues with their devices.
Education
Degrees, certifications, and relevant coursework
Edwin Allen High School
Caribbean Secondary Education Certificate, General Education
2009 - 2014
Completed the Caribbean Secondary Education Certificate (CSEC) with subjects including English Language, Mechanical Engineering, Religious Education, Mathematics, and Technical Drawing.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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