RMRochelle Montgomery
@rochellemontgomery
I'm a dedicated remote customer support pro skilled in technical troubleshooting and scheduling.
JamaicaWhat I'm looking for
I’m a dedicated Customer Support and Administrative Professional with 5+ years of experience in remote-ready roles, including customer service, scheduling, and technical troubleshooting. I’m proficient in Microsoft Office Suite, CRM tools, and virtual communication platforms like Zoom, Teams, and Slack.
I’ve handled 80+ daily customer interactions, coordinated high-volume scheduling for vaccine appointments, and provided remote technical support for equipment while maintaining accurate service logs and documentation. I consistently met and exceeded customer satisfaction scores and sales targets by applying strong problem-solving, empathy, and time-management skills.
I work independently in fast-paced remote environments and seek roles where I can deliver efficient solutions, support operational coordination, and continue to grow my expertise in client relations and technical support.
Experience
Work history, roles, and key accomplishments
Coffee Machine Technician
Concentrix
Jan 2022 - Present (3 years 7 months)
Provided remote troubleshooting and technical support for coffee machine equipment, delivering clear step-by-step guidance to clients and maintaining accurate digital service logs.
Scheduler, COVID-19 Vaccines
Ibex Global
Jan 2021 - Jan 2022 (1 year)
Coordinated high-volume scheduling and booking systems for COVID-19 vaccine appointments, assisted customers with appointment setup and rescheduling, and ensured timely workflow in a remote setting.
Customer Service Representative
Sutherland Global
Jan 2019 - Jan 2021 (2 years)
Handled 80+ daily customer interactions via phone, chat, and email, meeting and exceeding customer satisfaction scores and sales targets through empathetic problem resolution.
Customer Service Representative
Alorica
Jan 2018 - Jan 2019 (1 year)
Resolved customer complaints promptly, documented interactions in CRM systems to ensure accuracy, and consistently met quality and performance metrics.
Cashier
K&M Meat & Groceries
Jan 2016 - Jan 2018 (2 years)
Delivered efficient cashiering and customer service while handling transactions accurately and using upselling techniques to support sales in a fast-paced retail environment.
Education
Degrees, certifications, and relevant coursework
National Academy Nursing School
2018 - 2019
Attended National Academy Nursing School from 2018 to 2019 for nursing training.
Institute of Higher Learning
2014 - 2015
Completed studies at the Institute of Higher Learning from 2014 to 2015.
Mile Gully High School
2006 - 2011
Completed secondary education at Mile Gully High School from 2006 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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