Jamaica GutierezJG
Open to opportunities

Jamaica Gutierez

@jamaicagutierez

Dedicated Customer Service & Technical Support Specialist with 5+ years experience.

Jamaica

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and empathetic Customer Service Specialist with over 5 years of experience delivering exceptional support in fast-paced environments. My journey began as a Healthcare Associate, where I honed my skills in medical billing and claims support. I have consistently demonstrated my ability to increase customer satisfaction, reduce response times, and strengthen client relationships.

Throughout my career, I have developed a strong foundation in conflict resolution and complaint handling, which has allowed me to effectively manage client communication and ensure a seamless experience. My technical expertise includes diagnosing and resolving issues for mobile devices and applications, as well as utilizing CRM tools like Salesforce and Zendesk to enhance service delivery. I am committed to driving positive customer experiences and fostering brand loyalty.

Experience

Work history, roles, and key accomplishments

EI

Healthcare Associate

EXL Service Iloilo

Jan 2021 - Present (4 years 5 months)

Handled claims processing and intake, along with policy interpretation and coverage verification for healthcare services. Conducted thorough documentation review and data entry, ensuring compliance with HIPAA, CMS, and State regulations.

HI

Healthcare Associate

HGS Iloilo

Jan 2017 - Present (8 years 5 months)

Provided comprehensive medical billing and claims support, ensuring accuracy and efficiency in processing. Maintained strict adherence to HIPAA Compliance standards and managed prior authorizations and referrals.

Education

Degrees, certifications, and relevant coursework

WU

West Visayas State University

Bachelor in Physical Education, Physical Education

Studied the principles and practices of physical education. Developed skills in sports, fitness, and health education.

Tech stack

Software and tools used professionally

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