Jamaica Gutierez
@jamaicagutierez
Dedicated Customer Service & Technical Support Specialist with 5+ years experience.
What I'm looking for
I am a dedicated and empathetic Customer Service Specialist with over 5 years of experience delivering exceptional support in fast-paced environments. My journey began as a Healthcare Associate, where I honed my skills in medical billing and claims support. I have consistently demonstrated my ability to increase customer satisfaction, reduce response times, and strengthen client relationships.
Throughout my career, I have developed a strong foundation in conflict resolution and complaint handling, which has allowed me to effectively manage client communication and ensure a seamless experience. My technical expertise includes diagnosing and resolving issues for mobile devices and applications, as well as utilizing CRM tools like Salesforce and Zendesk to enhance service delivery. I am committed to driving positive customer experiences and fostering brand loyalty.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Teletech
Jan 2024 - Present (1 year 5 months)
Maintained detailed logs of technical issues and their resolutions using various ticketing systems. Provided support for mobile devices and applications, diagnosing and resolving technical issues via phone calls.
Office Administrator
FEDIM Surveying
Jan 2022 - Present (3 years 5 months)
Managed client communication, job scheduling, and comprehensive documentation for surveying projects. Prepared and filed permits, survey records, and project reports, while also handling billing, payroll, and general administrative tasks.
Healthcare Associate
EXL Service Iloilo
Jan 2021 - Present (4 years 5 months)
Handled claims processing and intake, along with policy interpretation and coverage verification for healthcare services. Conducted thorough documentation review and data entry, ensuring compliance with HIPAA, CMS, and State regulations.
Customer Service Representative
iQor Iloilo
Jan 2018 - Present (7 years 5 months)
Managed conflict resolution and complaint handling across multiple channels including live chat, phone, email, and in-person interactions. Successfully handled returns, refunds, and escalations, contributing to customer retention and satisfaction.
Healthcare Associate
HGS Iloilo
Jan 2017 - Present (8 years 5 months)
Provided comprehensive medical billing and claims support, ensuring accuracy and efficiency in processing. Maintained strict adherence to HIPAA Compliance standards and managed prior authorizations and referrals.
Education
Degrees, certifications, and relevant coursework
West Visayas State University
Bachelor in Physical Education, Physical Education
Studied the principles and practices of physical education. Developed skills in sports, fitness, and health education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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