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Customer Experience & Client Success Specialist with BPO background.
Experience
Customer Service Agent
XELEX Private Limited
Feb 2023 - Present (2 years 9 months)
Human Resources Assistant
Ajax Studio
Feb 2022 - Present (3 years 9 months)
Management undergraduate skilled in content strategy, research, and data-driven social media growth.
Experience
Co-founder
Jagajiwa
Mar 2022 - Present (3 years 8 months)
Equipment Division
Kalimantan Youth Kindness
Jul 2021 - Present (4 years 4 months)
Content Planner
Experienced sales and customer service leader driving B2B and B2C revenue growth.
Experience
Sales Development Representative
Marquee Semiconductor (M) Sdn Bhrd
Jul 2024 - Sep 2024 (2 months)
Senior Inside Sales
Telogic Pte Ltd
Nov 2022 - Mar 2024 (1 year 4 months)
Customer Service Manager
Carbonate App
May 2020 - Feb 2021 (9 months)
Virtual assistant specializing in admin, email, and social media management.
Experience
Daycare Manager
Bunayya Daycare
Jan 2024 - Present (1 year 10 months)
Community Health Assistant
Posyandu Orchid
Jan 2022 - Present (3 years 10 months)
Communications Specialist | Let's work together.
Experience
External Communications Intern
PT Bank SMBC Indonesia Tbk
May 2025 - Present (6 months)
External Communications Intern
PT Kimia Farma Tbk
Nov 2024 - Apr 2025 (5 months)
Community Intern
Experienced Campaign Associate with a focus on influencer marketing.
Experience
KOL Specialist Leader
PT. Hongkong Yinta Tech Indonesia
Feb 2024 - Nov 2024 (9 months)
Public Relation & KOL Specialist
PT Alpha Pacific
Mar 2023 - Dec 2023 (9 months)
Content Creator & Social Media Strategist
PT Bangun Delta Abdi
Experienced business development manager in the adtech industry.
Experience
BD Manager- SEA
AdCandid
Sep 2023 - Present (2 years 2 months)
Sr BD Manager SEA
Persona.ly
Mar 2020 - Mar 2023 (3 years)
BD Manager SEA
Avow Gmbh
Mar 2020 - Mar 2023 (3 years)
3k-4k USD
Driven journalism grad with skills in service, procurement, and negotiation.
Experience
Customer Service
PT Layanan Teknologi Kesehatan (Klinik Pintar)
Jul 2024 - Feb 2025 (7 months)
Fulfillment Officer
Customer service professional with a passion for client relationships.
Experience
Customer First Squad
IGT Solutions
Jul 2023 - Oct 2023 (3 months)
Customer Service Agent
Concentrix Research
Feb 2023 - Apr 2023 (2 months)
Customer Success Specialist
Teleperformance Indonesia
Aug 2021 - Jun 2022 (10 months)
Dedicated Senior Account Manager with expertise in customer success.
Experience
Senior Manager - Digital Projects & Accounts
People Matters
Oct 2021 - Oct 2024 (3 years)
Associate - Team Lead (Customer Success)
Continuum Global (Google)
Nov 2020 - Oct 2021 (11 months)
Manager - CRM & Marketing
Intercell Technologies Private Limited
Experienced Market Researcher and Data Analyst driving strategic insights.
Experience
Market Researcher
NIQ Indonesia
Jun 2021 - Jan 2024 (2 years 7 months)
Market Researcher
NIQ Indonesia
Jun 2021 - Jan 2024 (2 years 7 months)
Market Intelligence Manager
Asia Pulp and Paper
Jan 2023 - Feb 2023 (1 month)
Experienced project manager skilled in IT project implementation.
Experience
Project Manager
PT. Kalacakra Teknologi (CAKRATECH)
Jan 2017 - Present (8 years 10 months)
Marketing Communication
RENTALIO (Start Up Company under PT.Kalacakra Teknologi)
Jan 2017 - Present (8 years 10 months)
Experienced business development and content acquisition professional.
Experience
Business Development
PT. Alpabit Digital Inovasi
Jan 2019 - Present (6 years 10 months)
Business Development
PT. EasyPay Indonesia
Jan 2018 - Dec 2019 (1 year 11 months)
Head of Content Acquisition & Distribution
PT. Innoform Indonesia
Project manager specializing in IT, events, brand activation, and stakeholder coordination.
Experience
Project Manager
PT. Lamacca Kreatif Solusi
Jan 2022 - Present (3 years 10 months)
Assistant Manager
PT. Erajaya Swasembada
Apr 2021 - Sep 2021 (5 months)
Senior Event Project
EVOS Esports Indonesia
Detail-oriented data annotator with a strong background in analytics.
Experience
Data Annotator
Thoth AI
Nov 2024 - Present (1 year)
Enumerator
Kementerian Koperasi dan Usaha Kecil Menengah
Oct 2024 - Nov 2024 (1 month)
Production Operator
PT. Indo Kordsa Tbk
Industrial relations lawyer focused on compliance, labour strategy, and dispute resolution.
Experience
Industrial Relations Associate
PT United Tractors Pandu Engineering
Jan 2024 - Present (1 year 10 months)
Land Law Analyst
Ministry of Agrarian Affairs and Spatial Planning
Jan 2022 - Dec 2023 (1 year 11 months)
Industrial Relations Supervisor
Product researcher and UX writer specializing in user insights and customer-focused product improvements.
Experience
Product Researcher & UX Writer
LinkAja
Feb 2022 - Present (3 years 9 months)
People Development Specialist
Yamaha Marine
Mar 2021 - Jan 2022 (10 months)
Client Development Consultant
Thomas International
Creative professional in the hospitality industry
Experience
APAC Business Development Specialist
Skytrust
Oct 2023 - Present (2 years 1 month)
APAC Sales Representative
NextPax
Oct 2023 - Oct 2023 (-1 years 11 months)
Global Partnership Manager
Deriv.com
Sep 2021 - Sep 2023 (2 years)
Dynamic professional with expertise in Event Coordinator, HR Generalist, Digital Marketing, Admin
Experience
Coordinator Event
Fanfare Satu Kreasi
Feb 2021 - Mar 2024 (3 years 1 month)
Customer service professional driving efficiency and satisfaction in banking and retail.
Experience
Omnichannel Sport Leader
PT. Decathlon Indonesia
Jan 2025 - Dec 2025 (11 months)
Customer Service Representative
PT. Bank Aladin Syariah Tbk
Jan 2023 - Jan 2025 (2 years)
Customer Service Specialist
PT. Bank CIMB Niaga Tbk
Sinar Alfatih Group
Oct 2023 - Jan 2024 (3 months)
Public Relations
Reading Movement
Jul 2023 - Dec 2023 (5 months)
Content Researcher
Lokpro Media
Jul 2023 - Oct 2023 (3 months)
Delegate Experience Executive
CIO Network Pte Ltd / OpenGov Asia
Jan 2020 - May 2020 (4 months)
Country Manager
Olsen Steiner
Jun 2019 - Dec 2019 (6 months)
Virtual Assistant
Freelance
Jan 2018 - Present (7 years 10 months)
Pharmacy Assistant
Rumah Sakit Jantung dan Pembuluh Darah
Jan 2010 - Dec 2014 (4 years 11 months)
Yayasan Udara Anak Bangsa (Bicara Udara)
Feb 2024 - Apr 2024 (2 months)
Corporate Communications Intern
PT Trakindo Utama
Aug 2023 - Dec 2023 (4 months)
Communications & Stakeholder Engagement Intern
Lembaga Pembiayaan Ekspor Indonesia
Sep 2022 - Feb 2023 (5 months)
Jan 2022 - Jan 2023 (1 year)
Project Manager Content Creator
Yourcreator.id
Dec 2018 - Dec 2020 (2 years)
Sales Manager Indonesia
Shareit Technology
Mar 2019 - Mar 2020 (1 year)
Head of Growth
Boombastis.com
Mar 2018 - Mar 2019 (1 year)
PT Layanan Teknologi Kesehatan (Klinik Pintar)
Dec 2022 - Jun 2024 (1 year 6 months)
Jan 2019 - Oct 2020 (1 year 9 months)
Senior Customer Success Manager
Morelife London Private Limited
Jul 2014 - Jan 2019 (4 years 6 months)
Market Intelligence Manager
Asia Pulp and Paper
Jan 2023 - Feb 2023 (1 month)
Senior Research Executive
Nielsen Indonesia
Mar 2018 - Jun 2021 (3 years 3 months)
Account Executive- Management Servicing
PT. HAKUHODO INDONESIA
Jan 2011 - Present (14 years 10 months)
Account Executive
PT. FEMALINDO MEDIA SEJAHTERA
Jan 2009 - Present (16 years 10 months)
Jan 2012 - Dec 2017 (5 years 11 months)
Business Development
PT. Media Nusantara Citra Tbk
Jan 2010 - Dec 2012 (2 years 11 months)
Finance Director Assistant
PT. Halim Samudra Interuatama
Jan 2008 - Dec 2010 (2 years 11 months)
Feb 2019 - Mar 2021 (2 years 1 month)
Jan 2024 - Jul 2024 (6 months)
Logistic / Transport Admin
MTH Corp
Nov 2022 - Jan 2024 (1 year 2 months)
Customer Relations Officer
Mokkaya
May 2021 - Apr 2022 (11 months)
PT Mayora Indah Tbk
Jan 2021 - Dec 2021 (11 months)
Legal Intern
Syaiful Maarif and Partners
Jan 2019 - Dec 2019 (11 months)
Oct 2018 - Feb 2021 (2 years 4 months)
Area Business Development Manager
OYO Rooms Indonesia
Aug 2019 - Nov 2021 (2 years 3 months)
Key Account Manager
OYORooms Indonesia
Nov 2020 - Sep 2021 (10 months)
Human Resource Recruiter
Fanfare Satu Kreasi
Feb 2021 - Mar 2024 (3 years 1 month)
Project Officer
Fanfare Satu Kreasi
Feb 2021 - Mar 2024 (3 years 1 month)
Administration & Finance
Fanfare Satu Kreasi
Feb 2021 - Mar 2024 (3 years 1 month)
Project Social Media PIC
Fanfare Satu Kreasi
Feb 2021 - Mar 2023 (2 years 1 month)
Jan 2022 - Jan 2023 (1 year)