Open to opportunities

Wandaningrum User

@wandaningrum

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Customer-focused communication graduate with data annotation and frontline banking experience.

Indonesia

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What I'm looking for

I seek a collaborative role where I can apply my customer service and data annotation skills, contribute to data quality, and grow in communications or banking support.

I am a Communication Science graduate with experience in customer service, data annotation, and banking. I have worked in multinational and government environments, most recently as a Data Annotator at Teleperformance Indonesia, where I analyzed images and text, ensured data accuracy, and collaborated with quality teams. Previously, I served as a Customer Service Advisor at Concentrix, handling multi-channel inquiries, resolving issues, and meeting performance targets, and as a Frontliner at Bank Negara Indonesia, managing transactions, soft-selling financial products, and supporting customers through digital banking processes.

Experience

Work history, roles, and key accomplishments

Data Annotator

Teleperformance Indonesia

Oct 2025 - Nov 2025 (1 month)

Analyzed and labeled image and text data to meet daily targets with high accuracy, reviewed annotations for consistency, and collaborated with team to identify and correct dataset inconsistencies.

Data Annotation Quality Assurance Annotations Attention To Detail Team Collaboration

Customer Service Advisor I

PT Concentrix Indonesia

Aug 2024 - Jul 2025 (11 months)

Handled customer cases via chat, email, and phone, resolved complaints, identified needs and escalated issues to supervisors while meeting personal and team qualitative and quantitative targets.

Customer Service Case Management Email Support Live Chat Target Driven

Frontliner

PT Bank Negara Indonesia

Mar 2021 - Mar 2024 (3 years)

Served transactional customer needs, provided soft-selling and financial advice on products such as funds and loans, educated customers on digital banking and escalated compliance issues.

Customer Service Cash Transactions Financial Products Cross Selling Compliance Escalation Digital Banking Communication Compliance Escalations

Public Relations Intern

Surakarta City's Government

Jul 2018 - Sep 2018 (2 months)

Produced news coverage and press releases, conducted media analysis, facilitated work visits and press conferences, and created content for government social channels.

Facilitation Content Creation Social Media Management Public Relations Documentation

Education

Degrees, certifications, and relevant coursework

Sebelas Maret University

Bachelor of Communication Science, Communication Science

2015 - 2020

Grade: 3.57

Activities and societies: Student Association of Communication (2017-2018), Public Relations and Creative volunteer (2016-2017), documentation roles for campus events and competitions

Completed a Bachelor of Communication Science program with coursework in public relations, media analysis, and content creation; graduated with a cumulative GPA of 3.57.