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Cynthia Febryanti

@cynthiafebryanti

Message

Head of Operations delivering remote-first executive support and process optimization.

Indonesia

Message

What I'm looking for

I am seeking a senior operations or remote leadership role where I can optimize workflows, lead cross-functional teams, implement ERP solutions, and deliver measurable cost and efficiency improvements in a collaborative, remote-first environment.

I am a Head of Operations with 15+ years leading operations, executive virtual assistance, and client relationship management across ASEAN and global markets. I combine strategic leadership with hands-on execution to drive operational excellence and measurable results.

At my current role I direct Finance, HR, Vendor Management, Facilities, IT Support, and Administration, and led an Odoo ERP migration that improved efficiency by 35%. I have delivered cost savings, streamlined workflows, and supported high-value client onboarding and business development initiatives.

I am proficient with Microsoft 365, Google Workspace, Asana, Monday.com, Canva, QuickBooks, and ERP implementations, and I hold certifications in Data Analytics, Six Sigma & Lean, Digital Transformation, and Virtual Assistant training. I thrive in remote-first environments and partner with leadership to improve processes and service delivery.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

Rödl & Partner Indonesia

Dec 2022 - Present (2 years 10 months)

Direct operations across Finance, HR, Facilities and Administration for the multinational firm; led Odoo ERP migration improving efficiency by 35% and optimized billing, AR, vendor contracts and client onboarding to improve cash flow and service delivery.

Operations Management Odoo Vendor Management Process Optimization Onboarding Strategic Planning

Office Manager ASEAN

Government of Western Australia

Apr 2018 - Dec 2022 (4 years 8 months)

Managed ASEAN regional office operations supporting trade missions and ministerial visits; oversaw budgets, HR, facilities and IT support and achieved 20% operational cost savings.

Office Management Budgeting HR Processes Facilities Management Event Coordination Market Intelligence Stakeholder Management

CIO Office Manager

PT Bank Danamon Indonesia

Jul 2016 - Apr 2018 (1 year 9 months)

Coordinated CIO office operations including vendor management and IT project support; managed administrative and budget processes for technology initiatives.

Office Management Vendor Management IT Support Budget Management Administrative Support

Office Manager

PT Piaggio Indonesia

Oct 2013 - Jul 2016 (2 years 9 months)

Directed office operations, vendor contracts and facilities management while supporting executive leadership with operational planning and event coordination.

Office Operations Facilities Management Executive Support Event Coordination

Executive Assistant

McKinsey & Company

Provided executive-level assistance supporting senior leadership with scheduling, communications and stakeholder coordination in a high-performance consulting environment.

Executive Support Calendar Management Travel Coordination Client Relations