Open to opportunities

Chris Whitbread

@chriswhitbread

Message

Looking for a remote position which offers the ability to work from anywhere in the world!

Indonesia

Message

What I'm looking for

I am looking for a role that fosters growth, values customer engagement, and encourages innovation.

I am a passionate and driven individual with multiple years of experience in customer support and engagement. My journey has taken me through various sectors, allowing me to adapt and overcome challenges effectively. I thrive in dynamic environments and am committed to continuous learning and professional development.

With a strong focus on building relationships and understanding customer needs, I have successfully designed and executed engagement programs that foster loyalty and retention. I am eager to bring my expertise to a forward-thinking organization that values innovation and customer-centric approaches.

Experience

Work history, roles, and key accomplishments

Current

Concierge and Customer Support Officer

Current

Compare Club

Jan 2023 - Present (2 years 5 months)

Managed outbound calls and email inquiries, providing detailed product support and resolving customer complaints. Processed documentation and data entry via CRM, ensuring first contact resolution and referring customers to other business areas for additional profit generation.

Customer Service CRM Software Data Entry Communication Problem Solving Remote Work Time Management

Health Insurance Advisor

Compare Club

Jun 2021 - Nov 2022 (1 year 5 months)

Facilitated insurance renewals and provided advice on contract reviews. Managed documentation and internal reporting while driving improvements in the insurance process and interfacing with brokers and insurers.

Contract Review Customer Support Documentation Management Process Improvement Communication Relationship Management

Sales Consultant

Morementum Group

Aug 2020 - Jun 2021 (10 months)

Prospected new customers and sold energy products, maintaining strong client relationships to ensure repeat business. Stayed informed on market trends and collaborated with teams to close sales.

Sales Customer Acquisition Market Research Relationship Management Proposal Development Performance Metrics Communication

Irrigation Farm Hand

Macadamia Australia

Nov 2019 - Feb 2020 (3 months)

Assisted with planting, watering, and harvesting crops while caring for livestock and maintaining farm equipment. Followed safety procedures and supported various farm-related tasks.

Farming Livestock Care Maintenance Teamwork

Customer Engagement Manager

Addin365

Jan 2017 - Nov 2019 (2 years 10 months)

Designed customer engagement programs to enhance satisfaction and retention. Collaborated with various teams to ensure a seamless customer journey and monitored key performance indicators.

Customer Engagement Data Analysis Program Design Cross Functional Collaboration Communication Customer Advocacy Event Management

Children’s Tennis Instructor

Cranston Park LTC

Jul 2013 - Dec 2016 (3 years 5 months)

Planned and conducted tennis lessons for children, promoting sportsmanship and teamwork. Provided feedback and organized practice sessions to enhance players' skills.

Tennis Instruction Sportsmanship Teamwork Communication

Desktop Engineer

Agilisys

Jul 2016 - Sep 2016 (2 months)

Installed and maintained desktop hardware and software, troubleshooting issues and managing user profiles. Ensured compliance with IT policies and documented support procedures.

Desktop Support Troubleshooting Active Directory Software Deployment IT Compliance Documentation

Education

Degrees, certifications, and relevant coursework

Albright Institute of Business and Language

Diploma of Leadership and Management, Leadership and Management

2022 - 2022

Completed a Diploma of Leadership and Management, focusing on developing leadership skills and management strategies applicable in various business environments.

Global Knowledge UK

NVQ Diploma in Sales, Selling Skills and Sales Operations, Sales

2017 - 2018

Achieved an NVQ Diploma in Sales, Selling Skills and Sales Operations, Level 3, covering principles of sales, general sales, merchandising, and related marketing operations.