Fauziah Arfiani
@fauziaharfiani
Customer service and sales professional delivering exceptional client relations and administrative support.
What I'm looking for
I am an experienced customer service and sales professional with a strong background in administrative support, client engagement, and problem solving. I consistently provide responsive, patient, and professional service across channels including WhatsApp, email, phone, and in-person interactions.
At the Department of Population and Civil Registration I managed document selection and processing, data entry, and cross-department collaboration to resolve customer issues efficiently. In my current sales role at a wood carving art gallery I greet and engage visitors, process transactions, give personalized recommendations, and build relationships that drive repeat business.
I am skilled in Microsoft Office and Google productivity tools, excel at multitasking under pressure, and have demonstrated measurable sales and communication achievements, including top sales performance and recognition for communication excellence.
Experience
Work history, roles, and key accomplishments
Sales Associate
Wood Carving Art Gallery
Jan 2024 - Present (1 year 10 months)
Engages visitors, provides product information and personalized recommendations, and processes sales transactions to build repeat customer relationships. Maintains strong client service standards and supports gallery operations to meet sales targets.
Customer Service Staff
Department of Population and Civil Registration
Jan 2020 - Dec 2024 (4 years 11 months)
Managed front-office customer service and administrative processing of civil registration documents, improving response times and ensuring accurate data entry. Collaborated with internal departments to resolve issues and maintained professional communication across WhatsApp, email, web, and phone channels.
Education
Degrees, certifications, and relevant coursework
Udayana University
Public Administration
Studied Public Administration, gaining knowledge in government operations, public policy, and administrative processes.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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