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Purpose-driven professional with expertise in SaaS sales and customer success.
Experience
Account Manager, Academic Program
ESSS - Engineering Simulation and Scientific Software
Jan 2025 - Present (10 months)
Junior Account Manager, Academic Program
ESSS - Engineering Simulation and Scientific Software
Jan 2024 - Jan 2025 (1 year)
Business Development Analyst, Inside Sales
ESSS - Engineering Simulation and Scientific Software
Jan 2022 - Dec 2023 (1 year 11 months)
CAE Applications Intern
ESSS - Engineering Simulation and Scientific Software
Jan 2021 - Dec 2022 (1 year 11 months)
Head of Aerodynamics, Pilot & Advisor
Ampera Racing
Jan 2019 - Dec 2022 (3 years 11 months)
Dynamic custumer sucess and custumer experience representive with almost 5 years of CS|CX
Experience
Customer Support II
Stealth Mode Three
Mar 2025 - Present (8 months)
Sales Development Representative
Meta
Dec 2023 - Aug 2024 (8 months)
Customer Success and Retention professional who boosts retention, revenue and NPS through data-driven CX.
Experience
Fundadora e Gestora
E-commerce de acessórios paquistaneses
Jan 2021 - Present (4 years 10 months)
Analista de Sucesso do Cliente
Fundação Getulio Vargas
Oct 2022 - May 2025 (2 years 7 months)
Assistente de Operações
Senior Customer Success Manager with expertise in B2B SaaS environments.
Experience
Partner Success Specialist
Concentrix
Jun 2023 - Present (2 years 5 months)
Senior Customer Success
Nowports
May 2022 - Mar 2023 (10 months)
Customer Success - Onboarding
Senior sales executive driving LATAM growth in IoT, SaaS, semiconductors.
Experience
Business Manager
Artimar - Microchip Semiconductor
Nov 2024 - Sep 2025 (10 months)
New Business Development Manager
Gertec do Brasil
May 2024 - Nov 2024 (6 months)
Head of Sales LATAM
Telit Cinterion
Jan 2023 - Mar 2024 (1 year 2 months)
Customer Success Manager driving retention and growth through data-driven strategies across Latin America and global markets.
Experience
Customer Success Manager
Fastmarkets
Feb 2024 - Present (1 year 9 months)
Client Success and Account Manager
Avenue Code
Mar 2022 - Feb 2024 (1 year 11 months)
Sales Analyst
Senior Frontend Engineer specializing in modern web applications.
Experience
Senior Frontend Engineer
FedEx Services
Apr 2023 - Present (2 years 7 months)
Senior Frontend Engineer
Cirrus Aircraft
Feb 2021 - Apr 2023 (2 years 2 months)
Senior Frontend Engineer | Software Architect
Deloitte
May 2019 - Feb 2021 (1 year 9 months)
Senior Full Stack Engineer specializing in cloud-native and AI-powered production systems.
Experience
Senior Software Engineer
Intive
Jul 2022 - Present (3 years 4 months)
Software Engineer
OLX Brasil
Jan 2021 - Jul 2022 (1 year 6 months)
Software Engineer
FindMe
Jan 2020 - Dec 2020 (11 months)
Customer support specialist with 5+ years in multichannel service.
Experience
Frontline Customer Success
Swell Clínica Odontológica
Sep 2023 - Dec 2024 (1 year 3 months)
Administrative Assistant
Sete Mares Corretora de Seguros
Mar 2020 - Jan 2022 (1 year 10 months)
Content Moderator
Appen
Quality Analyst with expertise in data analysis and customer service.
Experience
Quality Analyst
IGT Solutions
Feb 2024 - Present (1 year 9 months)
B2B SaaS Account Executive driving retention, upsells and strategic partnerships.
Experience
Account Executive
FRST Falconi
Jan 2024 - Present (1 year 10 months)
Commercial Manager
Hapvida
Jul 2021 - Oct 2023 (2 years 3 months)
Customer Relationship Supervisor
Grupo Sabin
Feb 2020 - May 2021 (1 year 3 months)
130k-200k USD
Results-driven sales professional with 22+ years of experience in customer relationship and contact
Experience
SVP Sales Latin America
VideoEngager
Jan 2023 - Jan 2024 (1 year)
Sales Director
Logical Group
Executive commercial growth leader driving digital transformation and recurring revenue.
Experience
Director of Commercial Growth
CoworkIt A/S
Dec 2020 - Nov 2023 (2 years 11 months)
Founder - Director of Commercial Growth
Midtjyskdata ApS
Jun 2012 - Nov 2023 (11 years 5 months)
Customer Support Specialist
RK-INVEST
Nov 2004 - Jan 2009 (4 years 2 months)
Experienced customer service assistant with a focus on operational improvements.
Experience
Administrative Assistant
ENGPAC
Feb 2024 - Apr 2024 (2 months)
Administrative Assistant
SESI PE
May 2023 - Oct 2023 (5 months)
Technical Support Analyst
inDrive Company
Jan 2023 - Apr 2023 (3 months)
Accomplished Senior Account Manager
Experience
Key Account Manager Specialist
Swap
Jan 2024 - Mar 2024 (2 months)
Senior Account Manager
Nowports
Jan 2023 - Jan 2024 (1 year)
Senior Account Manager
Creditas
Jan 2021 - Jan 2023 (2 years)
Product Manager skilled in data-driven decision-making and stakeholder relations.
Experience
Staff Technical Program Manager
Wellhub
Jun 2021 - Present (4 years 5 months)
Group Product Manager
Stone
Sep 2019 - Jun 2021 (1 year 9 months)
IT Consultant
Processor
Feb 2018 - Aug 2019 (1 year 6 months)
Accomplished executive with expertise in operational efficiency and revenue growth.
Experience
Sales Ops Manager Americas
CloudKitchens
Dec 2023 - Jan 2025 (1 year 1 month)
Head of Sales, Brazil
CloudKitchens
Jun 2023 - Nov 2023 (5 months)
Chief Revenue Officer / Co-Founder
Lingopass
Nov 2020 - May 2023 (2 years 6 months)
35k-50k USD
I'm a Sales Executive based on Florianópolis, in Brazil, opening the market for a Spanish company.
Experience
Pre Sales Manager EMEA & LATAM
Affilired
Oct 2024 - Present (1 year 1 month)
Bilingual sales professional with expertise in high-ticket closing.
Experience
Sales Account Executive (SDR)
Hikinex
Jul 2025 - Present (4 months)
Sales Executive
D'Alessio Law
Nov 2023 - Present (2 years)
Senior Sales Executive
4k-6k USD
Mid-level software engineer specializing in full-stack .NET systems and integrations.
Experience
Mid Software Engineer
Equifax
Mar 2024 - Present (1 year 8 months)
Jr Full Stack Developer
Demand Generation Representative
Amazon Web Services
Mar 2022 - Dec 2023 (1 year 9 months)
Customer Service Agent
Jan 2021 - Feb 2022 (1 year 1 month)
Loja do Gringo
Jul 2020 - Dec 2020 (5 months)
Embaixadora Cultural
Pakistan Beauty Expo
Jan 2020 - Jan 2020 (0 months)
Coordenadora de Projeto
Universidade Federal do Rio de Janeiro
Jul 2017 - Jan 2020 (2 years 6 months)
Ame Digital
Feb 2021 - Jan 2022 (11 months)
Customer Success Manager-CSM
Idwall
May 2018 - Oct 2019 (1 year 5 months)
Head of Sales - LATAM
Thales
Jan 2015 - Dec 2022 (7 years 11 months)
Strategic Account Manager
Gemalto
Jan 2013 - Jan 2015 (2 years)
ABC Allied
Jul 2021 - Mar 2022 (8 months)
Sales Analyst
ABC
Oct 2020 - Jul 2021 (9 months)
English Teacher
Technology Wizard - Language School
Feb 2018 - Jul 2018 (5 months)
Frontend Developer
Cognizant Technology Services
Jan 2019 - May 2019 (4 months)
Frontend Developer
MZ Consult
Nov 2017 - Jan 2019 (1 year 2 months)
Frontend Engineer
LocusPrime
May 2019 - Jan 2020 (8 months)
Full Stack Engineer
Automaserv
Dec 2017 - Apr 2019 (1 year 4 months)
Mar 2019 - Aug 2021 (2 years 5 months)
Social Media Freelancer
Small Businesses
Customer Service Specialist
IGT Solutions
Jan 2023 - Feb 2024 (1 year 1 month)
Language Instructor
Self-employed
Jan 2022 - Jan 2023 (1 year)
Professional Development Course Instructor
CEBRAC
Jan 2020 - Jan 2021 (1 year)
Customer Relationship Executive
SindHosp
Jul 2018 - Jun 2019 (11 months)
Inside Sales Consultant
Medsystems
Jan 2016 - Nov 2017 (1 year 10 months)
Jan 2023 - Feb 2023 (1 month)
Named Account Manager
Wittel
Feb 2021 - Feb 2022 (1 year)
Account Manager Telco
Nuance
Jan 2019 - Feb 2019 (1 month)
Contact Center Specialist
Claro Brazil
Jan 2019 - Feb 2019 (1 month)
Insurance Agent
If Forsikring
Jan 2000 - Nov 2004 (4 years 10 months)
Sales Account Executive
Creditas
Sep 2019 - Jan 2021 (1 year 4 months)
Sales Account Executive
ENORA LEADERS
Nov 2018 - Aug 2019 (9 months)
Salesforce Developer
HarpiaCloud
Aug 2016 - Feb 2018 (1 year 6 months)
Chief of Staff
Berlitz
May 2020 - Oct 2021 (1 year 5 months)
General Manager/ Founder Partner
Anhembi Morumbi
Sep 2017 - May 2019 (1 year 8 months)
Sales Executive
Affilired
Jul 2023 - Present (2 years 4 months)
Sales Manager
vibbra
Jun 2021 - Nov 2022 (1 year 5 months)
Sales Executive
Vibbra
Mar 2021 - Nov 2022 (1 year 8 months)
Sales Development Representative
Vibbra
Nov 2020 - Mar 2021 (4 months)
D'Alessio Law
Apr 2025 - Aug 2025 (4 months)
Customer Success Senior Associate & Executive Assistant
D'Alessio Law
Sep 2023 - Apr 2025 (1 year 7 months)
Customer Success Associate
D'Alessio Law
Sep 2022 - Sep 2023 (1 year)
Stefanini
Feb 2022 - Feb 2024 (2 years)