Leila Toledo

Promoted to Account Executive after driving client retention and onboarding; managed full B2B sales cycle for a corporate SaaS learning platform, increasing qualified meetings by 20% and improving 90-day adoption and retention metrics.

Promoted from Sales Coordinator to Commercial Manager; led regional sales team and broker network, implemented incentive programs and processes that increased broker engagement and client acquisition.

Led a team of four analysts to build physician relationships and negotiated corporate contracts, securing renewals and negotiating contracts with over 50 companies in one year to drive referrals and partnerships.

Engaged C-level hospital and clinic decision-makers with consultative strategies, conducted satisfaction assessments, and grew client portfolio by 10% through retention and membership growth.

Helped structure inside sales department, defined metrics and CRM practices; managed 40 B2B dermatology clients, supported digital prospecting and closed equipment and consumables sales.

Consulted on strategic goal-setting and PDCA implementation, defined SLAs and KPIs, and supported leaders in building actionable plans to achieve operational objectives.

Managed accounts payable, financial transactions, and bank reconciliations to ensure accurate financial operations and timely processing.

Completed an MBA in Commercial Management with focus on commercial strategy and management practices from 2018 to 2020.

Earned a Bachelor's Degree in Business Administration, covering finance, management, and operational disciplines from 2008 to 2012.